Brook Street

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22 days ago

Recruitment Consultant

Brook Street US Boston, MA +28 locations

As a recruiter you will need to have a flair for sales and excellent communication skills - via phone, email and in person - along with experience of… CareerBuilder

19 days ago

Vice President of Software Engineering

Brook Street US Chicago, IL

The VC is on the forefront of utilizing online reviews to drive additional business to their customers. Their proprietary technology and platform… CareerBuilder

7 days ago

Construction Project Manager

Brook Street US New York, NY +2 locations

Our client, a high-end custom residential construction management and general contracting company located in Manhattan, is looking for a Project… CareerBuilder

11 days ago

Senior Linux Systems Administrator

Brook Street US New York, NY +2 locations

Debugging dropped packets, whether at the network, NIC, OS, or application layers Troubleshooting kernel panics and system hangs Analyzing… CareerBuilder

6 days ago

Technology Manager

Brook Street US Boston, MA

that come along with this role include troubleshooting, training users and creating user support systems. You will also need to have developed and… CareerBuilder

20 days ago

VP of Business Development

Brook Street US Chicago, IL

Exciting opportunity to join a rapidly growing software company that helps large businesses analyze, track, and generate online customer reviews. The… CareerBuilder

21 days ago

Accounting auditor

Brook Street US New York, NY +2 locations

• Execute the day-to-day activities of audit engagements. • Manage client engagements from start to finish, including managing the budget… CareerBuilder

7 days ago

Sales Manager- Water Product Line

Brook Street US Cambridge, MA

will be working from home most of the time, calling distributors, consulting engineers, displaying products, explain features, manages expectations… CareerBuilder

13 days ago

Financial Operations & Accounting Analyst

Brook Street US New York, NY

• Responsible for day to day accounting for prominent electronic trading/market making firm. • Will work with the senior accounting officers… CareerBuilder

13 days ago

Accounts Payable/Accounting Associate

Brook Street US New York, NY

*Generate check runs and submit wire payments via online banking *Prepare accounting journal entries *Create, implement, and update schedules for… CareerBuilder

Brook Street Reviews

13 Reviews
13 Reviews
Rating Trends

Recommend to a friend
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Charles Ashworth
8 Ratings

    Old Fashioned, Poor Leadership, Misguided Self Belief

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Divisional Manager in London, England (UK)
    Former Employee - Divisional Manager in London, England (UK)

    I worked at Brook Street


    Excellent back-office function at head office, all payroll department staff, sales ledger staff and marketing staff were excellent. Fairly decent skills training, but poor sales training.

    Work life balance is excellent as they no staff work that hard at all.


    1. Poor Senior Management Structure
    Starting from the top, an MD who is so clearly out of touch with the competition, his own employees and the recruitment market as a whole. If you could imagine Jack Duckworth from Coronation Street running the business, you wouldn't be far wrong. Constant conference calls about how Brook Street is the best in the market to mislead current employees became tiresome after a while.

    2. Sales, Sales, Sales
    "We don't do telesales" I remember a trainer who had been with the business for over 30 years saying. Two minutes later she was telling delegates how the only way to sell is via the telephone. New starters are now expected to make sales calls and obtain 'visits' in order to leave the training initiation to the business. If they fail to do so, they're kept behind like naughty children. It's all about quantity, not quality. This is then filtered down to branch level where somebody who makes 100 calls a day is praised above those who actually work hard.

    3. Outdated policies
    "LinkedIn is frowned upon. Don't mention headhunting. Don't think Branch Managers are getting mobile phones. No colour printers allowed. We don't believe in email" are some of the things that are frequently said by senior management. It's shocking to believe that business managers (that's a joke in itself) don't have mobile phones nor laptops.

    4. QWP - Quality At Work?
    They pay a team of people salaries to go to branches on a quarterly basis and check their skirting boards aren't dusty. Genuinely. They they reprimand managers who have lightbulbs that have blown.

    5. Staff turnover
    It's hardly surprising that nearly every branch is constantly looking for a new manager or a team of consultants. Just see for yourself.

    Overall Brook Street is about 30 years behind the rest of the recruitment world, holding on to their ideals of how amazing being chauvinistic, sexist and dated worked in the 1980's. Their senior management is not to be trusted, the regional managers are clueless and are hired on a "her face fits" basis and business managers have no control over their own business. Consultants are treated like numbers and don't get taught recruitment, they get taught telesales. When things start to go wrong, they axe them or let the competition show them what real recruitment is about (if they're lucky). However, if you're a middle-aged to slightly mature woman who wears too much make-up and likes navy blue suits, you'll do well at management level. If you're a very young blonde girl who is clueless, you'll do very well for 8 months as a consultant.

    Advice to ManagementAdvice

    Open your eyes, look at your competition and start realising that we are no longer in the 1980's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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