Brook Street

Brook Street Jobs & Careers in Mortimer West End, England

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25 days ago


BROOK STREET Alton, South East England, England

We are looking for a Paraplanner to join a very successful and expanding business in the Alton area. The ideal candidate will be motivated and… Adzuna

5 days ago

Billings Advisor

Brook Street Basingstoke, England

will include: - Setting up new customers onto the billing system - Management of customer rate amendments - Resolution of customer billing queries… Glassdoor

5 days ago

Administration Officer

Brook Street Basingstoke, England

***Please note that you will be required to process a Disclosure Scotland clearance through Brook Street prior to your cv being sent to the client or… Glassdoor

5 days ago

Financial Controller

Brook Street Basingstoke, England

A well known Telecommunications company based in Dummer, Basingstoke are looking for an ACCA Qualified Financial Contoller to join their team. The… Glassdoor

30+ days ago

Customer Service/ Internal Sales

Brook Street Basingstoke, England

- A minimum of 6 GCSE's grade C and above, especially with Maths and English. If you are interested in hearing more about this position or making an… Glassdoor

30 days ago


Brook Street Basingstoke, England

To be of consideration, you must have a C1 licence, along with a CPC card and digicard. For further information, or to apply, please email Becky at… Glassdoor

20 days ago

Administrative Assistant

Brook Street Theale, South East England, England

Responsible to the Regional Manager/Programme Manager/Director for effective and management of the client tools that support the Project Management… Glassdoor

12 days ago

Child Health Officer/Admin Assistant/Data Entry

Brook Street Reading, England

Data Inputting using Rio Child Health System, using MS Word and Excel, email etc. Dealing with Post and Telephone queries ASAP start (must be… Glassdoor

4 days ago

Full and Part Time Analysts Required For The NHS

Brook Street Reading, England

In return a wonderful working environment and team are awaiting. Immediate start available - Please apply… Glassdoor

30+ days ago

Internal Telesales Executive

Brook Street Reading, England

The ITE will maintain a high volume of daily calls into customers and the calls will be aimed at generating opportunities for specific products as… Glassdoor

Brook Street Reviews

13 Reviews
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Charles Ashworth
8 Ratings

    Old Fashioned, Poor Leadership, Misguided Self Belief

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Divisional Manager in London, England (UK)
    Former Employee - Divisional Manager in London, England (UK)

    I worked at Brook Street


    Excellent back-office function at head office, all payroll department staff, sales ledger staff and marketing staff were excellent. Fairly decent skills training, but poor sales training.

    Work life balance is excellent as they no staff work that hard at all.


    1. Poor Senior Management Structure
    Starting from the top, an MD who is so clearly out of touch with the competition, his own employees and the recruitment market as a whole. If you could imagine Jack Duckworth from Coronation Street running the business, you wouldn't be far wrong. Constant conference calls about how Brook Street is the best in the market to mislead current employees became tiresome after a while.

    2. Sales, Sales, Sales
    "We don't do telesales" I remember a trainer who had been with the business for over 30 years saying. Two minutes later she was telling delegates how the only way to sell is via the telephone. New starters are now expected to make sales calls and obtain 'visits' in order to leave the training initiation to the business. If they fail to do so, they're kept behind like naughty children. It's all about quantity, not quality. This is then filtered down to branch level where somebody who makes 100 calls a day is praised above those who actually work hard.

    3. Outdated policies
    "LinkedIn is frowned upon. Don't mention headhunting. Don't think Branch Managers are getting mobile phones. No colour printers allowed. We don't believe in email" are some of the things that are frequently said by senior management. It's shocking to believe that business managers (that's a joke in itself) don't have mobile phones nor laptops.

    4. QWP - Quality At Work?
    They pay a team of people salaries to go to branches on a quarterly basis and check their skirting boards aren't dusty. Genuinely. They they reprimand managers who have lightbulbs that have blown.

    5. Staff turnover
    It's hardly surprising that nearly every branch is constantly looking for a new manager or a team of consultants. Just see for yourself.

    Overall Brook Street is about 30 years behind the rest of the recruitment world, holding on to their ideals of how amazing being chauvinistic, sexist and dated worked in the 1980's. Their senior management is not to be trusted, the regional managers are clueless and are hired on a "her face fits" basis and business managers have no control over their own business. Consultants are treated like numbers and don't get taught recruitment, they get taught telesales. When things start to go wrong, they axe them or let the competition show them what real recruitment is about (if they're lucky). However, if you're a middle-aged to slightly mature woman who wears too much make-up and likes navy blue suits, you'll do well at management level. If you're a very young blonde girl who is clueless, you'll do very well for 8 months as a consultant.

    Advice to ManagementAdvice

    Open your eyes, look at your competition and start realising that we are no longer in the 1980's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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