Brook Street

Brook Street Jobs & Careers in Reading, England

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11 days ago


BROOK STREET Reading, England

The ideal candidate must have a strong passion for Perm and real desire to create something new and successful. You need to possess strong business…

20 days ago

Customer Reference/ Advocacy Support

Brook Street Reading, England

include: The customer reference manager will focus on building a thriving pipeline of public references. This pipeline will result in a creative and… Glassdoor

30+ days ago

Internal Telesales Executive

Brook Street Reading, England

The ITE will maintain a high volume of daily calls into customers and the calls will be aimed at generating opportunities for specific products as… Glassdoor

9 days ago

HR Reporting Analyst

Brook Street Reading, England

The HR Reporting Analyst supports the Human Resources function through collecting, analysing and reporting HR metrics, headcount data and reports… Glassdoor

30+ days ago

Azure Internal Sales Executive

Brook Street Reading, England

As an Inside Sales Executive role working with the DX audience engagement team, you will hunt & farm Microsoft Azure opportunities. You will help… Glassdoor

27 days ago

Advocacy Manager (Maternity Cover)

Brook Street Reading, England

It is a diverse team so strong communication skills and relationship building is essential as is working knowledge within a customer… Glassdoor

30+ days ago

Channel Business Development Specialist

Brook Street Reading, England

The team is focused on achieving the sales plan which is owned by Partner Account Managers for each Partner. Drive on the territory is on 3 main… Glassdoor

27 days ago

Internal Licensing Sales Specialist

Brook Street Reading, England

of role: - Inside Licensing Sales Specialist The role is primarily responsible for licensing support and strategies in the CA LSS team. Support… Glassdoor

27 days ago

Internal Sales Partner Account Manager

Brook Street Reading, England

of Role: The Internal Sales Partner Account Manager role is a telephone based account management position that is a key role within the Partner… Glassdoor

13 days ago

Learning & Development Specialist

Brook Street Reading, England

Our vibrant Partner Business & Development (PB&D) team, sits within the larger Small and Mid-Market Solutions and Partner group, and is an expansive… Glassdoor

Brook Street Reviews

13 Reviews
13 Reviews
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Charles Ashworth
8 Ratings

    Old Fashioned, Poor Leadership, Misguided Self Belief

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Divisional Manager in London, England (UK)
    Former Employee - Divisional Manager in London, England (UK)

    I worked at Brook Street


    Excellent back-office function at head office, all payroll department staff, sales ledger staff and marketing staff were excellent. Fairly decent skills training, but poor sales training.

    Work life balance is excellent as they no staff work that hard at all.


    1. Poor Senior Management Structure
    Starting from the top, an MD who is so clearly out of touch with the competition, his own employees and the recruitment market as a whole. If you could imagine Jack Duckworth from Coronation Street running the business, you wouldn't be far wrong. Constant conference calls about how Brook Street is the best in the market to mislead current employees became tiresome after a while.

    2. Sales, Sales, Sales
    "We don't do telesales" I remember a trainer who had been with the business for over 30 years saying. Two minutes later she was telling delegates how the only way to sell is via the telephone. New starters are now expected to make sales calls and obtain 'visits' in order to leave the training initiation to the business. If they fail to do so, they're kept behind like naughty children. It's all about quantity, not quality. This is then filtered down to branch level where somebody who makes 100 calls a day is praised above those who actually work hard.

    3. Outdated policies
    "LinkedIn is frowned upon. Don't mention headhunting. Don't think Branch Managers are getting mobile phones. No colour printers allowed. We don't believe in email" are some of the things that are frequently said by senior management. It's shocking to believe that business managers (that's a joke in itself) don't have mobile phones nor laptops.

    4. QWP - Quality At Work?
    They pay a team of people salaries to go to branches on a quarterly basis and check their skirting boards aren't dusty. Genuinely. They they reprimand managers who have lightbulbs that have blown.

    5. Staff turnover
    It's hardly surprising that nearly every branch is constantly looking for a new manager or a team of consultants. Just see for yourself.

    Overall Brook Street is about 30 years behind the rest of the recruitment world, holding on to their ideals of how amazing being chauvinistic, sexist and dated worked in the 1980's. Their senior management is not to be trusted, the regional managers are clueless and are hired on a "her face fits" basis and business managers have no control over their own business. Consultants are treated like numbers and don't get taught recruitment, they get taught telesales. When things start to go wrong, they axe them or let the competition show them what real recruitment is about (if they're lucky). However, if you're a middle-aged to slightly mature woman who wears too much make-up and likes navy blue suits, you'll do well at management level. If you're a very young blonde girl who is clueless, you'll do very well for 8 months as a consultant.

    Advice to ManagementAdvice

    Open your eyes, look at your competition and start realising that we are no longer in the 1980's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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