Brook Street

Brook Street Jobs & Careers in Royal Leamington Spa, England

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26 days ago

Sales Administrator - Customer Service

Brook Street Royal Leamington Spa, England

The successful candidate must have the ability to work under pressure, a confident telephone manor, well organised and be IT literate. Salary… Glassdoor

12 days ago

TIG Welder

Brook Street Royal Leamington Spa, England

Monday to Thursday 7.15am - 4.30pm Friday 7.15am - 12.15pm. If you are interested in the role please call Faye Watson on 01926 885133 or forward… Glassdoor

30+ days ago

CAD Draughtsperson

Brook Street Royal Leamington Spa, England

Design insulation schemes promptly, ensuring all designs fulfil the customers' project brief whilst being practical, cost effective and compliant… Glassdoor

26 days ago

Warehouse Operative - Night Shift

Brook Street Warwick, West Midlands, England

Skills need to include Goods In, Picking and Packing, Labelling, loading and unloading. If you are available for immediate start please contact… Glassdoor

16 days ago


Brook Street Coventry, England

Fantastic Benefits including: Free onsite parking, Free hot drinks machine, 25 days holiday, quarterly performance based bonus scheme, Permanent… Glassdoor

20 days ago

Account Handler

Brook Street Coventry, England

Do you have experience within the insurance industry? My client is looking for a hard working account handler to join a fantastic company. You must… Glassdoor

30+ days ago

Residential Home Manager

Brook Street Coventry, England

To manage all aspects of the home's operations, ensuring high standards of individual care to all residents. To provide support and leadership to all… Glassdoor

18 days ago

Domiciliary Care Manager

Brook Street Coventry, England

To apply for this vacancy, you will be qualified to NVQ Level 4 in health and social care or hold the QCF level 5 in leadership and management for… Glassdoor

4 days ago

Parts Stock Controller

Brook Street Stratford-upon-Avon, England

The successful candidate will have a working knowledge of stocks, completing stock takes, be computer literate and have a very positives attitude to… Glassdoor

26 days ago

Service Engineer - Construction Equipment

Brook Street Stratford-upon-Avon, England

The salary is very negotiable depending on the candidate. £22,000 - £28,000 If you are interested please call Faye Watson on 01926 885133 or email… Glassdoor

Brook Street Reviews

13 Reviews
13 Reviews
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Charles Ashworth
8 Ratings

    Old Fashioned, Poor Leadership, Misguided Self Belief

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Divisional Manager in London, England (UK)
    Former Employee - Divisional Manager in London, England (UK)

    I worked at Brook Street


    Excellent back-office function at head office, all payroll department staff, sales ledger staff and marketing staff were excellent. Fairly decent skills training, but poor sales training.

    Work life balance is excellent as they no staff work that hard at all.


    1. Poor Senior Management Structure
    Starting from the top, an MD who is so clearly out of touch with the competition, his own employees and the recruitment market as a whole. If you could imagine Jack Duckworth from Coronation Street running the business, you wouldn't be far wrong. Constant conference calls about how Brook Street is the best in the market to mislead current employees became tiresome after a while.

    2. Sales, Sales, Sales
    "We don't do telesales" I remember a trainer who had been with the business for over 30 years saying. Two minutes later she was telling delegates how the only way to sell is via the telephone. New starters are now expected to make sales calls and obtain 'visits' in order to leave the training initiation to the business. If they fail to do so, they're kept behind like naughty children. It's all about quantity, not quality. This is then filtered down to branch level where somebody who makes 100 calls a day is praised above those who actually work hard.

    3. Outdated policies
    "LinkedIn is frowned upon. Don't mention headhunting. Don't think Branch Managers are getting mobile phones. No colour printers allowed. We don't believe in email" are some of the things that are frequently said by senior management. It's shocking to believe that business managers (that's a joke in itself) don't have mobile phones nor laptops.

    4. QWP - Quality At Work?
    They pay a team of people salaries to go to branches on a quarterly basis and check their skirting boards aren't dusty. Genuinely. They they reprimand managers who have lightbulbs that have blown.

    5. Staff turnover
    It's hardly surprising that nearly every branch is constantly looking for a new manager or a team of consultants. Just see for yourself.

    Overall Brook Street is about 30 years behind the rest of the recruitment world, holding on to their ideals of how amazing being chauvinistic, sexist and dated worked in the 1980's. Their senior management is not to be trusted, the regional managers are clueless and are hired on a "her face fits" basis and business managers have no control over their own business. Consultants are treated like numbers and don't get taught recruitment, they get taught telesales. When things start to go wrong, they axe them or let the competition show them what real recruitment is about (if they're lucky). However, if you're a middle-aged to slightly mature woman who wears too much make-up and likes navy blue suits, you'll do well at management level. If you're a very young blonde girl who is clueless, you'll do very well for 8 months as a consultant.

    Advice to ManagementAdvice

    Open your eyes, look at your competition and start realising that we are no longer in the 1980's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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