Brook Street

Brook Street Jobs & Careers in Telford, England

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24 days ago

Technical Support Operative

Brook Street Telford, England

Joining an existing team we are looking for experienced people with a broad knowledge of telecoms, networking, and internet services. You will be… Glassdoor

30+ days ago

Barista/Coffee Shop Assistant

Brook Street Telford, England

Ensuring products are sold at their optimum quality and to the agreed standards. To maintain product knowledge and skills, therefore ensuring… Glassdoor

30+ days ago

Web Developer

Brook Street Telford, England

If you have the above skills and are an experienced Web Developer, please contact me , Leah Dobbie at Brook Street Tel: 01952 20112 or email to… Glassdoor

17 days ago

Packaging Technologist

Brook Street Telford, England

We are currently recruiting for an experienced Packaging Technologist for a Telford-based manufacturing company. Focusing on the generation and… Glassdoor

23 days ago

Tool Room Technician

Brook Street Telford, England

for this role include: Carry out scheduled and non-scheduled tool overhauls (Disassembly, Cleaning, Assembly) Carry out basic in-house tooling… Glassdoor

25 days ago

Legal Secretary

Brook Street Telford, England

This local company is offering a permanent role in a nice office… Glassdoor

9 days ago

Graphic Designer

Brook Street Telford, England

This is an excellent opportunity to join a local company that is at the forefront of their market. Their will be a variety of project work and the… Glassdoor

23 days ago

Quality Assurance Technologist

Brook Street Telford, England

• To have experience working in a Quality Assurance role... • Or to have a degree-level qualification in a food related subject • Be proficient… Glassdoor

30+ days ago

Team Leader Engineer

Brook Street Telford, England

will include: • Planning and developing the planned preventative maintenance programme • Assisting with any engineering project work… Glassdoor

30+ days ago

Supply Chain Analyst

Brook Street Telford, England

Converting report data into Excel spreadsheet and graphical formats and releasing the data to Key contacts within the Logistics team. Continuous… Glassdoor

Brook Street Reviews

13 Reviews
13 Reviews
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Charles Ashworth
8 Ratings

    Old Fashioned, Poor Leadership, Misguided Self Belief

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Divisional Manager in London, England (UK)
    Former Employee - Divisional Manager in London, England (UK)

    I worked at Brook Street


    Excellent back-office function at head office, all payroll department staff, sales ledger staff and marketing staff were excellent. Fairly decent skills training, but poor sales training.

    Work life balance is excellent as they no staff work that hard at all.


    1. Poor Senior Management Structure
    Starting from the top, an MD who is so clearly out of touch with the competition, his own employees and the recruitment market as a whole. If you could imagine Jack Duckworth from Coronation Street running the business, you wouldn't be far wrong. Constant conference calls about how Brook Street is the best in the market to mislead current employees became tiresome after a while.

    2. Sales, Sales, Sales
    "We don't do telesales" I remember a trainer who had been with the business for over 30 years saying. Two minutes later she was telling delegates how the only way to sell is via the telephone. New starters are now expected to make sales calls and obtain 'visits' in order to leave the training initiation to the business. If they fail to do so, they're kept behind like naughty children. It's all about quantity, not quality. This is then filtered down to branch level where somebody who makes 100 calls a day is praised above those who actually work hard.

    3. Outdated policies
    "LinkedIn is frowned upon. Don't mention headhunting. Don't think Branch Managers are getting mobile phones. No colour printers allowed. We don't believe in email" are some of the things that are frequently said by senior management. It's shocking to believe that business managers (that's a joke in itself) don't have mobile phones nor laptops.

    4. QWP - Quality At Work?
    They pay a team of people salaries to go to branches on a quarterly basis and check their skirting boards aren't dusty. Genuinely. They they reprimand managers who have lightbulbs that have blown.

    5. Staff turnover
    It's hardly surprising that nearly every branch is constantly looking for a new manager or a team of consultants. Just see for yourself.

    Overall Brook Street is about 30 years behind the rest of the recruitment world, holding on to their ideals of how amazing being chauvinistic, sexist and dated worked in the 1980's. Their senior management is not to be trusted, the regional managers are clueless and are hired on a "her face fits" basis and business managers have no control over their own business. Consultants are treated like numbers and don't get taught recruitment, they get taught telesales. When things start to go wrong, they axe them or let the competition show them what real recruitment is about (if they're lucky). However, if you're a middle-aged to slightly mature woman who wears too much make-up and likes navy blue suits, you'll do well at management level. If you're a very young blonde girl who is clueless, you'll do very well for 8 months as a consultant.

    Advice to ManagementAdvice

    Open your eyes, look at your competition and start realising that we are no longer in the 1980's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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