Buffalo Wild Wings


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544 Reviews
544 Reviews
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Buffalo Wild Wings President, CEO, and Director Sally J. Smith
Sally J. Smith
228 Ratings
  1. 1 person found this helpful  

    Awesome Company...Horrible Upper Management

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    • Senior Management
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    Former Employee - General Manager in Saint Louis, MO
    Former Employee - General Manager in Saint Louis, MO

    I worked at Buffalo Wild Wings full-time (more than an year)


    Sports on TVs, fast paced, fun environment.


    Long hours, Not the best upper management team(St. Louis area)

    Advice to ManagementAdvice

    When you hire managers please do your homework and research about the person. You have stores with managers who lied on their resumes and had no management experience but you hired them anyway with no reference checks. It's kind of a running joke with some of them how they got away with it so easy. LISTEN when your GMs tell you that their assistant managers are lazy, under qualified, and not pulling their weight. I literally had a high volume store and the managers that I kept being sent, (I had no say whatsoever in management choices) were ex bartenders, or ex cooks, or managers that were recently fired from other restaurants due to lack of performance that hadn't a clue about running a restaurant. Granted that some people do well after promotion but these were literally the bottom of the barrel people. Then to top it all off, MY EVALUATIONS WERE BASED ON THE PERFORMANCE OF THEM! Since I had no choice in the selection process of this person how could you ever rate my performance off of them? You can only lead a horse to water, its up to them to drink. Its my responsibility to run a successful store with top quality managers, not to babysit and plead with "managers" to do their jobs. Also, St. Louis Market, if the managers are not doing well, let the GM terminate them. Stop being so afraid to term someone for fear of paying unemployment. Your stores are suffering because you keep so many horrible managers around. All you guys ever do is just transfer bad managers to other stores when the GM has had absolutely enough of them...speaking from personal experience. I am not the only GM who feels this way but I'm sure I'm the only one who will say anything. Too bad I let it get the better of me and moved on...but only after pleading with my regional manager to help solve these issues with no support.

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