C3/CustomerContactChannels Jobs & Careers in Tucson, AZ

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27 days ago

Workforce Management Real Time Analyst

C3/CustomerContactChannels Tucson, AZ

The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time… CareerBuilder


30+ days ago

Workforce Management Scheduling Analyst

C3 Tucson, AZ

C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development… Glassdoor


30+ days ago

Quality Assurance Coordinator

C3 Tucson, AZ

• Monitor/audit each assigned associate in accordance with C3 and client requirements. • Provide personal and proactive feedback to associates… Glassdoor


6 days ago

Part-time Security Officer

C3 Tucson, AZ

• Primary point of contact for alarm activation notifications • Prepares and maintains various security forms • Administer facility security… Glassdoor


30+ days ago

Coach

C3 Tucson, AZ

• Assists CSRs in a professional manner to provide excellent customer service to our members • Assist Supervisor with day to day operations… Glassdoor


30+ days ago

Customer Service Representative - Licensed

C3 Tucson, AZ

C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development… Glassdoor


30+ days ago

Business Support Liaison

C3 Tucson, AZ

• Manage the site-level systems and ID contact between vendor and client • Provide system and ID support and readiness • Provide… Glassdoor


30+ days ago

Seasonal Talent Acquisition Manager

C3 Tucson, AZ

C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development… Glassdoor


30+ days ago

Workforce Management Real Time Traffic Analyst

C3 Tucson, AZ

Position Purpose: The Workforce Traffic Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time… Glassdoor


30+ days ago

Seasonal Talent Acquisition Scheduler

C3 Tucson, AZ

• Performs administrative tasks in support of recruiting efforts • Assists with screening applicant/resumes, coordinating phone/in-person… Glassdoor


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C3/CustomerContactChannels Reviews

43 Reviews
2.4
43 Reviews
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C3/CustomerContactChannels President & COO Rick Ferry
Rick Ferry
16 Ratings
  1.  

    Not at all what they make there image out to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative-Humana in Tucson, AZ
    Current Employee - Customer Service Representative-Humana in Tucson, AZ

    I have been working at C3/CustomerContactChannels full-time (less than an year)

    Pros

    Best reason to work is only if you need something close to home, like easy bus route/no car and can walk there, and you do alot...ALOT more than what they pay you for

    Cons

    unprofessional, disorganization, pay is extremely low for the job i have to do, like 4-5$ under and their computer systems seem ancient...about the speed of using a 24,4k dial up modem, promotions are small and rare, nobody abides by any company policies or values

    Advice to ManagementAdvice

    Need to reanalyze how much your paying people and how much work they must do, and also how much they are making you. It''s better to pay higher wages and give raises and treat the employee well. This will make employees want to stay. Thus will be a lot more beneficial to C3 in the long run because you will have people that are willing to do more, employees will be more likely to stay with the company a lot longer. An employee that has been there for a year can offer a lot better customer service, be faster, sound more confident and professional, and be able to do it a lot faster than someone just coming out of training. Basically to sum everything up for management is: your employees will treat you as you treat them. If you treat them like they aren't important to you, than they will treat you and customers like they aren't important, which would make me not want to be a customer with that business any longer. If you treat them good they will in turn treat you better, and take more pride in their job, and will stay longer. If you treat them great, than youe employees is give u great results, which means they are more likely to stay for a lot longer, and know a lot more which will maintain and also bring in more business over time. Not treating or paying them well will keep that revolving door spinning. Out goes the good skilled, knowledgeable people, and in with the new don't know anything people that have to put people on hold for long times, or to ask supervisor for help taking away from their time. Of course that's just my opinion and I could be wrong.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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