CAA South Central Ontario

  www.caasco.ca
  www.caasco.ca

CAA South Central Ontario Jobs & Careers

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30+ days ago

Workforce Documentation and Process Improvement Specialist

CAA Thornhill ON CA L3T 7P9 +2 locations

for this 14 month contract role include the following: • Document, manage, and update processes, best practices, and procedures for Workforce… Glassdoor


5 days ago

Don Mills - Member Services Consultant - Contract Full Time

CAA South Central Ontario North York

CAA South Central Ontario has been successfully servicing our members and customers for over 100 years. Our vision is to be the leading membership… Glassdoor


30+ days ago

Director of ERP

CAA South Central Ontario Thornhill +2 locations

CAA South Central Ontario has been successfully servicing our members and customers for over 100 years. Our vision is to be Canadas leading… Glassdoor


30+ days ago

Insurance Service Agents

CAA South Central Ontario Thornhill

Insurance Service Agents CAA South Central Ontario has been successfully servicing our members and customers for over 100 years. Our vision is to be… Glassdoor


30+ days ago

Manager MSS Sales

CAA Thornhill ON CA L3T 7P9 +2 locations

CAA South Central Ontario has been successfully servicing our members and customers for over 100 years. Our vision is to be the leading membership… Glassdoor


5 days ago

Burlington - Member Service Consultant - Part Time

CAA South Central Ontario Burlington

CAA South Central Ontario has been successfully servicing our members and customers for over 100 years. Our vision is to be the leading membership… Glassdoor


10 days ago

Barrie - Travel Consultant - Permanent Part Time

CAA South Central Ontario Barrie

CAA South Central Ontario has been successfully servicing our members and customers for over 100 years. Our vision is to be the leading membership… Glassdoor


30+ days ago

Product Specialist

CAA Thornhill ON CA L3T 7P9 +2 locations

CAA South Central Ontario has been successfully servicing our members and customers for over 100 years. Our vision is to be the leading membership… Glassdoor


27 days ago

Director, Accounting Operations & Projects

CAA South Central Ontario Thornhill

CAA South Central Ontario has been successfully servicing our members and customers for over 100 years. Our vision is to be Canadas leading… Glassdoor


30+ days ago

Online Marketing Strategist

CAA Thornhill ON CA L3T 7P9 +2 locations

CAA South Central Ontario has been successfully servicing our Members and customers for over 100 years. Our vision is to be Canada’s leading… Glassdoor


CAA South Central Ontario Reviews

21 Reviews
3.0
21 Reviews
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Jay Woo
1 Rating
  1. 3 people found this helpful  

    Toxic work environment with low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Thornhill, ON (Canada)
    Former Employee - Customer Service Representative in Thornhill, ON (Canada)

    I worked at CAA South Central Ontario

    Pros

    If it were convenient to your home, free basic membership.

    Cons

    The way the company presents itself during training is completely different than when you hit the floor. In reality, it takes a very long time to get promoted anywhere (some are still call takers after 15 years); however, once you have been promoted you're petty much bulletproof. There is a lot of overhead and "too many chiefs" syndrome. Many of the staff in supervision and management have little education and experience, promotion seems to be more through nepotism and entitlement than anything else. There is a lot of interdepartmental conflict and a lack of communication, so initiatives get launched with little to no warning for you or the member. Long call wait times due to inadequate staffing make for many difficult calls and long, tedious days. Management recently cut hiring full time agents to just hiring part time agents with no benefits, so people have nothing invested in the company and therefore by extension -- the members.
    Many of the policies and procedures are customer "unfriendly" and you are doing a lot of damage control because of it. Inadequate staffing for roadside assistance means in wintertime this is a hellish place to work as people wait in the cold for hours. The goal of the call centre is on sales over service. You will lose commissions if member's leave CAA at any time. You are essentially put in the middle of an uncaring organization and it's members. The AXIS computer system is literally DOS based and ancient from the 90s and is very hard to work with. Days off are hard to get and God forbid you get sick.

    Advice to ManagementAdvice

    Streamline and consolidate the call centre management structure to decrease cost rather than cutting member's and worker's benefits. Follow the actual guidelines and hire professional, competent managers and supervisors who have the member's and worker's best interests at heart. Increase the level of accountability between management and workers. Upgrade technology to 2008 standards so existing workers can be more productive.

    Doesn't Recommend

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