CDW Corporate Account Manager Jobs in Mettawa, IL

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CDW Reviews

754 Reviews
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CDW Chairman and CEO Thomas E. Richards
Thomas E. Richards
341 Ratings
  • Helpful (1)

    Lack of structure and lack of big picture strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Sales Operations in Mettawa, IL
    Current Employee - Corporate Sales Operations in Mettawa, IL

    I have been working at CDW full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO


    Employees are innovative because there is basically no structure.
    Lots of food which is bad if you don't want to gain weight.
    Employee diversity - they are very supportive of gay rights.


    No structure or systems in place across the board. Get your act together! No structure may have worked 20 years ago when CDW was a small company but if they expect to succeed long term they need to put some resources into building a structure or fail.

    Big egos in middle to upper management - please leave your egos at the door. You're not that great. Sometimes I snicker inside or cringe in embarrassment at some of the self-appraising statements I hear. This group (middle to upper management) are way more unprofessional than other large companies I've worked for. It appears they try to hire women that fit the 'mold' however they tend to be high strung monsters to work for. Again, the egos at CDW tend to be out of control especially considering that no one in leadership I ever encountered attended above a tier 3 or 4 university. There is a lot of un-professionalism and nepotism in management which really kills the morale. The favoritism is rampant and to get ahead you better brown nose the right people and fit a certain mold.

    Revolving door in sales - VERY HIGH turnover. You never know when your 'coworker' or manager is just going to disappear one day. The company fires people for stupid reasons - usually it's political. They must have to pay a lot of unemployment compensation. Employees feel like there is an invisible hatchet over their neck - not a great way to promote good employee morale. In fact, it seems it's counterproductive. I have seen really good account managers start to fail when they're 'scolded' for inconsequential issues.

    Strategic big-picture thinking is not encouraged. Instead there is a lot of micromanaging and focus on unimportant details while missing the big picture completely.

    An immature culture - lower/middle management does a lot of finger-pointing and blaming. Lots of nice, hardworking people have had to leave the company because a woman above them has control issues. Make sure when you promote a 'coworker' to be a people manager that the power over others doesn't go to their head. Also, start making them accountable for what goes on under them. A failing employee is usually due to a lack of clear direction and the ability to motivate and grow. Treating human beings the same way you'd treat your dog when they have an accident in the house is demeaning!!! I have also noticed a lot of condescending management styles and the use of humiliation to correct errors. Not a great way to get the best from your employees and it makes it very awkward for coworkers like me that cringe when we see this. Remember it's not just stressful for you and the person being 'scolded like a child' - it's very stressful for others around them. Be professional and take care of this stuff behind closed doors. Embarrassment and demeaning adults = bad management. Childish behavior from people in management should NOT be encouraged.

    The communications in this company are horrible! Not only do we rarely hear anything to explain company goals by the executives but when I have seen communications, I cringe at the grammatical errors and inability to articulate strategy clearly. Seriously the entire top tier of CDW needs some housecleaning!!!

    I really don't see this company succeeding long term.

    Advice to Management

    Stop taking away our commissions and realize the goals you are setting are getting impossible to meet. I can't wait to leave!!

    Work on being able to articulate the WHY and HOW of the company's strategy and goals. If you can't clearly explain it, how do you expect your employees to adopt it.

    Stop using the word 'coworker' instead of 'employee' - it comes across as totally insincere in your authoritative company culture. We're not stupid.

    Your pay is substandard. If you want to keep great employees, reward them with money. Daycare centers and workout centers don't apply to a lot of employees. We show up to work for pay to support our families, not bagels.

    Develop more trust in your employees instead of trying to spy on them. Your new cubicle design will not foster collaboration. It will cause even more infighting and distractions. I can't stand having to sit next to someone who's very loud on the phone. I need to concentrate to do my work. Executives, if you like that design so much then maybe you should give up your large private offices and collaborate with each other. Maybe setting an example and walking your talk would get the rest of us on board. If not, then stop throwing us together like rats in an overcrowded cage.

    I am spending a lot of my efforts in finding a job with a company that pays better. Hopefully before I have to share a cube with 6 'coworkers.'

    The working from home program is a joke. You can just tell management wants to get rid of it.

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