CSAA Insurance Group

  csaa-insurance.aaa.com
  csaa-insurance.aaa.com

CSAA Insurance Group Jobs & Careers in Walnut Creek, CA

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30+ days ago

Business Information Analyst

CSAA Insurance Group Walnut Creek, CA

• ​​Primary Enterprise Analytics and Data Services business contact and resource on business requirements within the program • Responsible for… Glassdoor


17 days ago

Senior IT Business Analyst

CSAA Insurance Group Walnut Creek, CA

Aligns highly complex solutions with business and IT strategies. Ensures clarity and compliance with the organization's architectural standards and… Glassdoor


30+ days ago

Senior Digital Business Analyst

CSAA Insurance Group Walnut Creek, CA

Lead effort to collect, analyze and document business requirements for online applications and capabilities - both customer- and agent-facing… Glassdoor


4 days ago

Senior Accountant - Financial Reporting

CSAA Insurance Group Walnut Creek, CA

This position works on a number of tasks that are highly visible to upper management. Attention to detail is one of the elements that is critical for… Glassdoor


30+ days ago

Net Promoter Score Program Manager

CSAA Insurance Group Walnut Creek, CA

The Voice of the Customer team is charged with staying abreast of customers’ rapidly evolving needs by gathering many customer voices from different… Glassdoor


30+ days ago

PMO Business Partner - Manager

CSAA Insurance Group Walnut Creek, CA

The Business Partner will provide PMPEO services to Business leaders, ensure stakeholders are informed of relevant developments in other functional… Glassdoor


20 days ago

Customer Journey and “Test Lab” Metrics Lead

CSAA Insurance Group Walnut Creek, CA

The Voice of the Customer team is charged with staying abreast of customers’ rapidly evolving needs by gathering many customer voices from different… Glassdoor


30+ days ago

PMO Portfolio Manager

CSAA Insurance Group Walnut Creek, CA

The PMPEO portfolio manager works across the enterprise, with Program Managers, business partners, Executives and various subject matter experts to… Glassdoor


30+ days ago

Senior Investment Manager

CSAA Insurance Group Walnut Creek, CA

NEW USERS APPLY… Glassdoor


30+ days ago

Digital Experience Manager - Claims

CSAA Insurance Group Walnut Creek, CA

Within the business organization, the Digital Experience Manager – Claims will be accountable for the overall claims digital experience supporting… Glassdoor


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CSAA Insurance Group Reviews

431 Reviews
2.8
431 Reviews
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CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
82 Ratings
  1. 3 people found this helpful  

    Company is slowly spiraling towards bankruptcy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Walnut Creek, CA
    Current Employee - Data Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    Very laid back environment, this can be both a pro and a con, depending on your perspective. There are times it makes it nice to work here, but be prepared to have every project you work on fail, and be prepared to work with grossly incompetent people who will never get reprimanded or fired. In fact they will get raises and promotions at the same rate as everyone else based solely on tenure.

    Cons

    Company is slowly going under. Large companies don't go bankrupt overnight, it is a long, slow, painful process. The company has not kept up with the times. No internet capabilities, no mobile capabilities, no new strategies, no national ad campaign, billing an payments is a mess, telephony is a mess, product management has no vision, no use of algorithms or analytics, basic reporting and metric tracking is a huge mess. This company is being run like a regional insurance company from the 90's.

    Advice to ManagementAdvice

    The C suit and the board are primarily focused on syphoning money out of the company while it is going under. They force large contracts with vendors who they have an interest in, and stand to gain from the transactions. If they wanted to make a difference, I would suggest modernizing the company on all fronts. They claim this is a priority, but these projects move so slowly that we actually fall further behind in the process. The members of the BOD who actually care about the company should fire the CEO & CIO, and force out the other board members who are syphoning money from the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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