CSM Bakery Solutions – Portland, OR
Purpose: This position will provide technical support, bakery and cake decorating training, and marketing and sales strategies to the assigned… CSM Bakery Solutions
CSM Bakery Solutions Photos
Doesn't RecommendNegative OutlookApproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at CSM Bakery Solutions full-time (Less than a year)
Exceptional coworkers (until they inevitably quit the second they find something better) Excellent front desk manager
$10/hr salary No training Front desk itself is very low/uncomfortable to work at. GM and AGM are unapproachable and rude.
Advice to Management
I work at one of CSM's top hotel properties. We are one of the best properties because we demonstrate superior customer service due to our staff being very friendly people who enjoy making others happy. Unfortunately, however, I suspect that this will not last for much longer as this company does not seem to care if we are happy. Management does not appreciate suggestions of how things could be improved. They are standoffish, rude, and do not lead by example. The employee menu is very limited with unhealthy items, and there are few other options around the hotel. When the AGM and GM come in, they avoid eye contact and don't say hi to you. In the meantime, you're expected to greet each guest with a cheery "Good morning!" and a smile. Since I was hired, I think I may have spoken to the GM maybe once. When we are understaffed and things are overwhelmingly busy at the desk (which he can see from the cameras), he will never come out to help. It is frustrating to say the least. He sure is great at replying to trip advisor reviews, though. While the lobby was nicely remodeled a few years back, the front desk itself was ignored, which wouldn't be a problem except that is so low to the ground that we have to bend our backs and crane our necks to look at the computers. By the way, I am only 5 '3, so you can imagine how uncomfortable this is for my taller associates. Despite all of this, I have enjoyed my job. My associates are great people to work with. The hotel would fall to ground without our front desk manager. That said, I recently put in my notice and will be leaving for a higher paying job with a company that is in the top 10 to work for in this state. If you paid your front desk staff a LITTLE more and LISTENED to them, you would not have such a high turn-over rate, and would not lose otherwise motivated, experienced, friendly, hard working front desk staff members. We work very hard to make guests happy and are the forefront of the hotel; we deserve to be paid fairly.