CST Brands

www.cstbrands.com

CST Brands Jobs & Careers

Hiring? Post a Job

Show:  All Results Last 7 Days
5 days ago

Brand Marketing Specialist

CST Brands San Antonio, TX

include, but are not limited to: * Analyze data for shopping occasion, segment, category, basket and margin challenges/opportunities * Sets metrics… CareerBuilder


21 days ago

Store Manager in Training

CST Brands Lafayette, LA +5 locations

include but are not limited to: * Providing direction for the facility and staff in the absence of the Store Manager. * Processing customers of… CareerBuilder


16 days ago

Loss Prevention Analyst

CST Brands San Antonio, TX

include, but are not limited to: · Responsible for technical and/or operational support of the digital video recorder and other programs, to include… CST Brands


30+ days ago

HVAC Technician II

CST Brands Colorado Springs, CO

of repair activity, site-specific information and access to appropriate contacts… CST Brands


12 days ago

Associate Systems Analyst (Part-Time)

CST Brands Schertz, TX

include, but are not limited to: · Organize and schedule delivery/pickup of equipment for new to industry, remodel, and store closures · Track all… CST Brands


30+ days ago

IS Security Specialist

CST Brands San Antonio, TX

based on the principles of least privilege and need to have, including timely termination of access… CST Brands


30+ days ago

HR Recruiter

CST Brands San Antonio, TX

include, but are not limited to: · Counsel CST Managers on employment processes, procedures and policies to fill open positions. · Analyze… CST Brands


30+ days ago

SAP Business Applications Developer

CST Brands San Antonio, TX

include, but are not limited to: · Engage with business analysts and subject matter experts to gather and document requirements, and then convert… CST Brands


30+ days ago

Zone Manager

CST Brands Dallas, TX

include, but are not limited to: · Manage overall P&L responsibility for the zone to include budgeting and P&L review with subordinates, manage… CST Brands


30+ days ago

Store Manager

CST Brands Frisco, TX +5 locations

include but are not limited to: • Processing customers of retail store in a manner that enhances the business and maintenance of the facility to… CST Brands


CST Brands Reviews

8 Reviews
2.5
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kim Bowers
4 Ratings
  •  

    Underpaid & Overworked Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Denver, CO
    Current Employee - Assistant Manager in Denver, CO

    I have been working at CST Brands full-time (more than 5 years)

    Pros

    The benefits are decent, but you pay through the nose for them, so they should be.

    Cons

    Aside from the benefits, there is nothing remotely good about working for this company.

    The stores are perpetually understaffed due to employees that won't show up for their assigned shifts and also because corporate insists on running them with a skeleton crew to begin with. They use a labor model that shows how long everything should take, but doesn't take into account flow of business, deliveries, etc.... Then whatever number they are given, they slash off the top of that. Often times, there is barely enough labor hours allotted to cover the shifts, leaving no wiggle room for illnesses or injuries.

    Being short staffed means that the assistant manager is often the one who is forced to pick up the slack. Forget that the assistant managers have a life outside of their job, when you become an assistant manager for this company you essentially are kissing your outside life goodbye. The store manager may make a schedule but it is the rare week indeed when your schedule is not adjusted in some fashion. Speaking of which, don't count on getting full time in a CST store either. They do everything they can to avoid having more than one or two full time people, the rest are left with the scraps and must either work other stores to make up the difference, or pick up another job. Because of schedules and lousy pay, CSRs don't care about their job or who they are leaving in the lurch. In short don't make any plans, because as surely as you do, one of your employees will decide their time off is more valuable than yours.

    CST preaches the gospel of safety, I think to reassure itself that it is a safe place to work, but tell me, how safe can a place be if there is only single coverage? How safe can a store be, if you aren't even allowed to have a radio to keep track of weather reports and other emergencies? In truth, CST only cares about safety when it affects their bottom line. If you get injured on the job, you can trust that they will do the minimum required to return you to health, and even a few steps short of that if they can get away with it.

    Being short staffed also affects the cleanliness of the stores. Those working are expected to take care of customers, as well as put away all deliveries, and keep the store looking immaculate at all times, but truthfully cleanliness falls to the side when you are by yourself and are faced with a never ending stream of customers. This triggers a never ending cycle of negativity. Employees aka CSRs start sniping at each other for not doing their jobs. They grouse to the assistant, who tells the store manager. The store manager then chews the assistant for not making sure they are doing their jobs, and the assistant either turns into a tyrant or keeps it to himself until he explodes. Assistant managers don't last long in CST.

    Store managers are a joke. They do little of the actual work, but reap the lion share of the credit. They insist their assistant's get into the stores ultra-early, but themselves seem incapable of walking in until the sun is long since up. They heap mounds of work on the assistant and then chew him out when he buckles under the load. They delegate 90% of the work and hide in the back office where they can chat on their cell phones while everyone else does the work.

    CST does offer a bonus for their store management and assistants, but the bonus is a joke. They have a list of criteria needed to reach that bonus and deduct percentage points for every little ticky take thing that they can find to whittle that bonus down.

    Ultimately, everything that is wrong with the convenience stores can be traced back to corporates desire to pay as little for labor costs as possible while expecting the sun, moon, and stars. They get far more out of the CSRs and Assistant Managers than the pittance wage and paltry benefits they provide. They are more willing to pay for things that doesn't directly benefit the stores such as Whoopie Pie trucks to shill their signature product, but aren't willing to spend the necessary time and money on their workforce. This mentality is disturbing and shows a real disconnect with their employees.

    Advice to ManagementAdvice

    If any member of the board of directors reads this, then I have some advice for you.

    Stop Being So Cheap.

    Give the stores the hours they need to run things smoothly and the employees the hours they need to provide for their families. Pay your employees a living wage. Show your appreciation for your employees more often in the form of merit raises and recognition. Your policy of one raise a year is insulting to those of us who bleed for this company. Show that you really care about the safety of your employees and that it isn't just a meaningless mission statement on a piece of paper. Have double coverage at all times, even on the over nights. Doing these things will result in a more loyal workforce and result in a cleaner store and happier customers.

    One more thing. Make up your minds about Christmas. Either give your employees the full day off or don't. This BS of only allowing the stores to close for twelve hours is insulting. See above about not being so cheap. Surely the company is not going to go belly up by offering one day off a year with pay FOR EVERYONE. Corporate gets to take both it and Thanksgiving off, surely you can allow your store level employees one of those holidays, but again you're too cheap for that.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at CST Brands? Share Your Experiences

CST Brands

 
Click to Rate
or