Cuna Mutual Group – Waverly, IA
60% Efficiently and effectively handle incoming telephone calls from the customers in a professional, customer focused manner. Communicate in a… jobsradar.com
CUNA Mutual Photos
No opinion of CEO
- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
Coworkers are great people who a friendly and knowledgeable. Benefits have been reduced but are still above average. Management has done a better job of rewarding top performers. There are always opportunities to move laterally to a new role to expand your knowledge and skills, but little opportunity for actual promotion.
Management tries to reduce everything down to statistics, including the employees. While management has done a great job of continued financial success given the economy, they have also reduced their standards. Employees are expected to do more work for less, often supporting other departments, and service to our clients is intentionally being reduced to average when CUNA Mutual Group once prided on having the best possible. Little effort is made to retain the top talent. Many systems are ancient but don't get updated because of the expense.
Advice to Management
You undervalue your employees because they are talented, experienced, and require little oversight. Make a better effort to keep and work with these people! Then you would not be stuck leaping into new projects without a basic understanding of the work involved and a solid strategy, wasting resources or ultimately outsourcing the product.