CUNA Mutual Jobs in Waverly, IA

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23 days ago

Contact Center Representative

Cuna Mutual Group Waverly, IA

60% Efficiently and effectively handle incoming telephone calls from the customers in a professional, customer focused manner. Communicate in a…

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CUNA Mutual President and Chief Executive Officer Robert N. Trunzo
Robert N. Trunzo
41 Ratings
  • Helpful (2)

    Once upon a time, an employer you wanted to work for.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waverly, IA
    Current Employee - Anonymous Employee in Waverly, IA
    No opinion of CEO


    Coworkers are great people who a friendly and knowledgeable. Benefits have been reduced but are still above average. Management has done a better job of rewarding top performers. There are always opportunities to move laterally to a new role to expand your knowledge and skills, but little opportunity for actual promotion.


    Management tries to reduce everything down to statistics, including the employees. While management has done a great job of continued financial success given the economy, they have also reduced their standards. Employees are expected to do more work for less, often supporting other departments, and service to our clients is intentionally being reduced to average when CUNA Mutual Group once prided on having the best possible. Little effort is made to retain the top talent. Many systems are ancient but don't get updated because of the expense.

    Advice to Management

    You undervalue your employees because they are talented, experienced, and require little oversight. Make a better effort to keep and work with these people! Then you would not be stuck leaping into new projects without a basic understanding of the work involved and a solid strategy, wasting resources or ultimately outsourcing the product.

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