Cablevision Systems

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Cablevision Systems Customer Service Representative Jobs & Careers in Newark, NJ

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30+ days ago

Photographer-Editor-Truck Operator

Cablevision Yonkers, NY

News 12 Westchester is looking for the right individual to shoot and/or edit video and/or operate live-transmission vehicles for news programs, live… Cablevision


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Cablevision Systems Reviews

352 Reviews
3.2
352 Reviews
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Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
203 Ratings
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    Current Employee - Customer Service Representative in Newark, NJ
    Current Employee - Customer Service Representative in Newark, NJ

    I have been working at Cablevision Systems full-time (more than a year)

    Pros

    4x10 Schedule with 3 days off in a row.

    Cons

    Crazy hours. Management knows nothing. We get cursed out and yell at all day by stupid customers who can't count or turn a cable box on or off without their hand being held and a gold star. They have no respect for their staff and do not value what we do. Their E3 quality team is complete bullcrap! It's all a set up. We are doormats.

    Advice to ManagementAdvice

    Learn EVERYTHING needed to call yourself a manger or supervisor, don't refer every issue to the Field Comm. reading or KDB, believe me, it doesn't know everything which is why we need your help. Train the leads better and follow up with constant issues. Make the sups and managers get on the phone for at least 1 hour a week in the regular cue so they can know what we go through and so they can REALLY know their stuff at the drop of a dime. My supervisor knows nothing and brushes everything off because he hasn't been on the phones since before the the company had OV & IO service. Get rid of the E3 quality team and give that responsibility to the supervisors or managers- they don't do anything all day anyway but go have buddy buddy meetings and smoke their hookas in locked training rooms.

    Doesn't Recommend
    Negative Outlook

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