Capella University

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Capella University Reviews

106 Reviews
106 Reviews
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Capella University University President Scott Kinney
Scott Kinney
42 Ratings

    Can't complain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Enrollment Counselor in Minneapolis, MN
    Current Employee - Associate Enrollment Counselor in Minneapolis, MN

    I have been working at Capella University full-time (more than an year)


    *downtown Minneapolis
    *great work/life balance
    *good PTO
    *pay is good
    *good culture, awesome co-workers
    *minimal micromanagement
    *great upper/executive management who listen to feedback from the front line employees


    *promotions are NOT performance based, they are tenured based (at least as an enrollment counselor)
    *payscale is wide and some EC's are overpaid, while others are underpaid
    *some EC's get to work from home and some of those are the worst performing employees
    *poor communication with other departments (financial and and lso)
    *tied to your desk
    *mandatory evening and saturday shifts (even over holiday weekends)

    Advice to ManagementAdvice

    Compensation is good, however, the pay scale for an enrollment counselor is very wide. There are some enrollment counselors who make $70K + and don't do half the work or put in half the effort as their counterparts who come into work and bust their tail every day and make $40-50K. It's obvious (and frustrating) to those lower paid employees that there are others just skimming by, working from home, and collecting a fat paycheck. If that does not get fixed, you will likely start losing quality talent. My advice to management is to start trimming the fat and get rid of employees who do not do their job. It's also painfully slow in some programs (undergrad) and 1 enrollment counselor can do the jobs of 2.

    Positive Outlook
    Approves of CEO

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