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8 days ago

Detainee Custody Officers

Capita Dover, England +3 locations

* Escort detainees in full compliance with the Standard Operating Instructions regulations and guidelines as produced by Tascor and agreed by the UK… CareerBuilder


15 days ago

Manager - Development/Configuration

Capita Leeds, England

The Manager of Development Configuration is responsible for managing the service based joint approach to development configuration, build management… CareerBuilder


13 days ago

IT Graduate

Capita Barrow in Furness, England

of a representative activity You will be passed a business need then analyse the requirement against known standards and in line with architectural… CareerBuilder


30+ days ago

Head of Facilities/SHE - Derby

Capita Matlock, England

• Budget management and ensuring all contracts are lean and cost effective, including the annual financial plan and setting and managing a planned… CareerBuilder


15 days ago

Service Delivery Manager

Capita Glasgow, Scotland +2 locations

• Key member of the overall Service Delivery team working closely to deliver consistent service to customers. • To provide a single point of… CareerBuilder


20 days ago

Part Time Facilities Assistant

Capita Bedford, England

We are seeking a part time Facilities Assistant to join our team in Bedford. You will be working for Capita Children's Services who are the UK's… CareerBuilder


11 hrs ago

Real Time Manager – new

Capita Bootle, Cumbria, North West England, England

Capita Remediation Services are a leading player within the remediation market, having worked on every major regulatory review since 1998 helping our… CareerBuilder


6 days ago

Administration Coordinator

Capita Hinckley, England

The role holder will manage an appointment based service ensuring the clinical resource is fully utilised across the business. The Admin Coordinator… CareerBuilder


16 days ago

Dialler Analyst

Capita Leeds, England

will include: Monitor outbound campaigns on dialler in real time to ensure all are run to schedule, Ofcom regulations are compiled to and… CareerBuilder


5 days ago

Contracts/Commercial Manager

Capita London, England

Due to our expansion, we require a Contracts/Commercial Manager to work in London. Job Purpose… CareerBuilder


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Capita CEO Paul Pindar
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  1. 3 people found this helpful  

    121

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bristol, England (UK)
    Current Employee - Customer Service Representative in Bristol, England (UK)

    I have been working at Capita full-time (more than 3 years)

    Pros

    Core hours 10-4. so start before 10 and leave after 4 doing 7.5 h
    Strong financially
    Doing very well globally.
    Massive profits each year, which we do not see though.
    People are mostly nice
    Message from directors is clear and you understand their plan, and they do seem to care about customer which is good. But this is not the same when coming from Team Managers.

    Cons

    Others on previous contract do only 7 hours.
    No time & half for overtime.
    Trying to do away with the actual way flex should be used
    Low holiday and cant use more than 1 flex day in a month. you lose anything over 10 hours flex accrued. So basically you work for free if no overtime in place and signed off.
    No bonuses! directors and senior managers only get this and they are having record bonuses for 3 years running due to our hard work. record revenue and profit also recorded up by 14-23% each year and still no bonuses for those who actually do the work. Excuses are lame and that because the work we do is based on 5 year contracts with companies they cant give bonuses because we might not have that contract 5 years from now! Each Year Capita buy out about 13 companies costing around 100mil plus. They hide What they say they have to give towards possible bonus structure by spending the profit first buying out companies that may compete with them or provide them a wing to aid in tendering for a lucrative contract.
    Bad politics far too much red tape.
    Wont let you use initiative
    People are very stressed. with no real help around this to be reduced other than meetings that put you further behind work.
    Managers will try and find silly and stupid things to give as reason to not give you the rating you deserve, while others who do less if they get ion well with get better ratings. Basically if your open and question things that seem wrong your seen as a problem and that your being negative. When instead your just spotting things that are wrong and will go wrong down the line and cause bigger problems. Managers do not like it if you find a problem which means they have to get involved or now see it as more work for them to do. (not all though, some new ones are great, its the ones that have been a TM for years that have obviously lost interest)
    While directors speak a good bit on customer care and TCF. It is not really followed up down the chain. Message gets lost when it comes down to time and FTE count reduction to do same job, alongside very bad and slow systems and too much red tape to make positive changes.
    want you to remain as bum on seat so wont want you progressing. or they have to keep recruiting for back office work.

    Advice to ManagementAdvice

    They should listen more, they do employee engagement survey but this its just a tactical ploy to make you think your being heard and that you have a chance to air your issues and views. A lot of companies do this these days to stave off strike and dissent.
    Pay a decent wage as Bristol is expensive to live in.
    Get rid of the red tape when you want to get something done. introduce better systems.
     Get a bonus system in place and start rewarding colleagues properly as most business do.
    In 121s ensure you make the employee know where the carrot is to gain there desired rating. Not the usual carrot out there "somewhere" spill. give direction what to actually do, and what is actually needed to achieve desired rating.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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