Capital One

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Capital One Reviews

1,703 Reviews
1,703 Reviews
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
893 Ratings
  • 3 people found this helpful  

    The worst ever performance review system and a massive amount of politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
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    Former Employee - Solutions Architect in Nottingham, England (UK)
    Former Employee - Solutions Architect in Nottingham, England (UK)

    I worked at Capital One full-time (more than a year)


    Modern facilities, clean and well kept.


    Nearly everything after the initial 3 month period

    Advice to ManagementAdvice

    I think the management should do away with the cross calibration performance review system. The employee is not allowed to represent their own performance in this system, so if their manager is weak at articulating what they have done they will ultimately suffer.
    Apart from this the performance review culture in fact encourages employees to come up with non-sense idea’s which waste money such as decorating rooms as jungles and ski resorts. So in affect what you have is a culture of bad ideas being rewarded, you can easily see this by the lack of technological competition offered on the capital one website as compared to their competitors.
    On the whole a lot of good ideas which could potentially benefit the business are shelved because of the risk averse culture which totally goes against the "dare to be the best" internal slogan.
    There seems to be a really unhealthy focus on doing things that aren't actually related to your role. This goes under the pretence that employees have to go the extra mile outside of their role even if that extra mile has nothing to do with benefiting the business itself, which in itself is bizarre.
    The vast majority of the management have held high roles for a number of years whilst the many at low levels are ushered along with concepts that waste their time and do not help them in their day to day work.
    You will find a lot of employees who have stayed with Capital One since leaving university and the ones that come from other businesses and try and share their concepts and ideas are usually frowned upon for not doing things in the “Capital One Way”.
    There is a lot of talk of work life balance but I didn't experience a fair balance the work life balance seems to be for the folks that have worked at Capital One for years and have managed to get flexi weeks. Everyone else has to put up and shut up.
    Overall I think the general feeling in the place is that this was a once great company to work for when first setup in the UK but things have changed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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