Capitol Concierge Jobs in Washington, DC

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Capitol Concierge Reviews

3.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Lynda Ellis
6 Ratings
  • Helpful (1)

    Concierge

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Concierge Manager in Washington, DC
    Current Employee - Assistant Concierge Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capitol Concierge full-time (More than a year)

    Pros

    Meeting kind people w very interesting backgrounds. Good hours.

    Cons

    Family owned and operated, not necessarily proficient in their roles. Sales pitch and promises made are very convincing but no plan to execute. Fly by the seat of their pants. Very little communication with concierges unless in crisis mode. The owners spend more time micromanaging the day to day rather than grow existing accounts. Listening and accepting ideas is not a practice. Issues roll down hill fast!

    Advice to Management

    Hire an upper level experienced manager to handle the day to day without bias or emotion. Take an active role in growing your associates. Get organized and stop changing the plan. Family is all over the board.... Company wide standards and communications are nonexistent.


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