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I worked at Captain Marketing full-time (more than an year)Pros
Pros: Nothing really except that the free coffee is actually good. Oh, nice Mexican restaurant down stairs, plus Captain Marketing is only about 10-15 mins. to the Malibu beaches.Cons
Cons: There is no break room in which to eat lunch and drink the free coffee. Just a tiny kitchenette with no chairs or tables for employees to relax away from the sales floor, which is the next room over.
This is a very low quality office and people including managers are constantly eating whatever they want at their desks all day long which is disgusting and distracting. Absolutely no dress code because management does not understand the look good, feel good, do good mentality of a professionally run call center without shorts and baseball hats. But if this sounds appealing, you'll love it here.
As with most telemarketing boiler rooms, it's only as good as its leads to call. The industry that Captain Marketing is in of SEO/SMO is completely saturated with competition. They try to swindle customers with talk that they are so much better than the other hundreds of SEO/SMO businesses, but they aren't. And then there is the manager's constant high-pressure melodrama coming from the competing rooms in Alhambra and Austin, where you get the tired old comparisons of their sales quotas to the Calabasas room's. Burned out and/or dead leads, favoritism and indifferent managers is not a good business model for high profits. You will not find any openers at this office who have been cold calling there as long as a year. And you'll maybe find 2 closers who have their own office who have been there one year or more. And you can guess why that is.
And because it is pretty much impossible to get through to the key person at high-end companies with website management budgets, your days are spent cold calling places like jolly jumper and small time yoga business owners who answer their business phones with "hello?" and have no clue on how to run a successful enterprise. As a side note, if you spend a few days trying to sell small time business owners, you'll quickly understand why the business economy in the US is in the toilet.
Management at CM maintains a dismal day to day atmosphere and threats of job loss to its telemarketers, and because of that market saturation and absence of good lead sources to call, there is plenty of favoritism, and reps come and go as frequently do managers. This is not a place to "learn" to telemarket and the only training is when they sit you next to some other poor slob and hope he has a decent day so you can listen to him talking some other poor slob business owner into getting a callback with a high pressure sell of their services. The salary is too low and the commission fails because if you do get to a sales closing position, the little you may squeak out is not enough to live on because they hire way too many closers but have far too few interested businesses to call and try to close. They don't give you any leads that aren't disconnected/over-called, therefore the odds are stacked against you.
It's a churn and burn motto at Cap. Mktg., and they even create phony glowing online reviews for prospective clients to read, I heard a manager talking about a place they hired to do it for them. And ask the June 13, 2014 reviewer here on Glassdoor why they left after a year if they loved it there and it's a "great place to work" with "lots of qualified leads." HAHAHAHHA That review reads like their Craigslist jobs ads filled with lies about that office to lure people in.Advice to ManagementAdvice
Stand up to the owner. My experience is that he is one-dimensional to staff when it comes to meeting and maintaining realistic sales numbers. Fearing for your manager's job every day is no way to live.
To the owner, you reap what you sow. You're running it like a boiler room , you have no reason to complain about the lack of high sales.Doesn't RecommendNegative OutlookDisapproves of CEO