CarMax

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30+ days ago

Reconditioning Associate (part-time)

CarMax Rockville, MD

• Wet sanding and buffing in accordance with CarMax's stringent quality standards. • Interior vehicle repair of fabric, vinyl, leather, plastic… CareerBuilder


30+ days ago

Reconditioning Associate

CarMax Rockville, MD

• Wet sanding and buffing in accordance with CarMax's stringent quality standards. • Interior vehicle repair of fabric, vinyl, leather, plastic… CareerBuilder


30+ days ago

Inventory Associate

CarMax Rockville, MD

are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who… CareerBuilder


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CarMax Reviews

768 Reviews
3.3
768 Reviews
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
520 Ratings
  1. 1 person found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Laurel, MD
    Current Employee - Sales Consultant in Laurel, MD

    I have been working at CarMax part-time (more than an year)

    Pros

    Good co-workers, lots of customers

    Cons

    Most managers are nice, a few should be in therapy. Stop hazing new employees. Sales people spend most of their time doing appraisals and most appraisal customers are not there to sell to us regardless of price and sales presentation or cannot sell because of negative equity. Commissions are low and to add insult to injury a lot of deals get split because the customer has already had contact through the internet office or at a nearby location. Car sales people take the hit when service does not do their job, there are returns and cars that cannot be sold. Seems CarMax used to be a great place to work but keeps getting worse for sales people. No increase in flat commissions in many years but it is becoming harder to make a full sale. Sales people end up doing too many things that should not be their job, everything from cleaning cars to dealing with financing issues. The large lot has advantages and disadvantages, too many come there just to compare all cars in one place with no intention of buying. Sales people do shifts in the internet office, too many of the calls are not sales related so we are unpaid telephone operators. Many shifts are over staffed with everyone just sitting around.

    Advice to ManagementAdvice

    Take some steps backwards. Focus on car quality. Stop the 7 day customer holds in the e-office most who hold that long just tie up the inventory and take the sales peoples time. Reduce sales peoples time spent in the e-office. Streamline the training and change it to be more relevant to real issues we face. Allow sales people or managers to screen appraisals so that customers who are not legitimate prospects are not tying up sales peoples time exclusively for up to an hour. Allow them to take other customers while those appraisals are being done. Raise the commissions. Have some kind of service support during all open retail hours. I have lost too many sales because there was a small issue with the car that could not be fixed or diagnoses because the shop was closed.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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