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CarMax Jobs & Careers in Laurel, MD

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30+ days ago

Fleet Driver (part-time)

CarMax Laurel, MD

include: • Adhering to all CarMax policies & procedures as described by 'Driver Qualifications' and by the 'Drug & Illegal Substance Use… CareerBuilder


30+ days ago

Apprentice Automotive Technician / Entry Level Automotive Technician (Auto Mecha

CarMax Laurel, MD

An Apprentice Technician is a training position to become an Automotive Technician. • Must be able to safely operate shop equipment… CareerBuilder


26 days ago

Painter

CarMax Laurel, MD +2 locations

A Painter is responsible for making quality paint and body repairs to vehicles undergoing our reconditioning process. Also responsible for keeping… CareerBuilder


26 days ago

Paint Prep Technician

CarMax Laurel, MD +2 locations

include performing minor repairs to metal & plastic and prepares vehicles for painting. Individuals must effectively and safely operate sanders… CareerBuilder


4 days ago

Technician Production Manager

CarMax Laurel, MD

• Ensures that all positions are properly staffed at all times. • Participates in and endorses all CarMax Training initiatives. • Actively… CareerBuilder


30+ days ago

Inventory Associate

CarMax Laurel, MD +5 locations

are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who… CareerBuilder


30+ days ago

Auction Services Associate

CarMax Laurel, MD

The Auction Services Associate is responsible for zone maintenance, vehicle preparation, vehicle receiving, inventory scanning, reconciliation, final… CareerBuilder


30+ days ago

Auction Services Associate (part-time)

CarMax Laurel, MD

CarMax is seeking a part-time Auction Services Associate to join the team! This position is responsible for zone maintenance, vehicle preparation… CareerBuilder


30+ days ago

Buyer Assistant

CarMax Laurel, MD +2 locations

A strong commitment to customer service, good communication skills and attention to detail is required for this position. Ideal candidates will come… CareerBuilder


30+ days ago

Service Consultant/Customer Advisor

CarMax Laurel, MD +5 locations

include scheduling repair appointments, greeting customers in service lanes, generating estimates, writing repair orders, and following up with the… CareerBuilder


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766 Reviews
3.3
766 Reviews
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
519 Ratings
  1. 1 person found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Laurel, MD
    Current Employee - Sales Consultant in Laurel, MD

    I have been working at CarMax part-time (more than an year)

    Pros

    Good co-workers, lots of customers

    Cons

    Most managers are nice, a few should be in therapy. Stop hazing new employees. Sales people spend most of their time doing appraisals and most appraisal customers are not there to sell to us regardless of price and sales presentation or cannot sell because of negative equity. Commissions are low and to add insult to injury a lot of deals get split because the customer has already had contact through the internet office or at a nearby location. Car sales people take the hit when service does not do their job, there are returns and cars that cannot be sold. Seems CarMax used to be a great place to work but keeps getting worse for sales people. No increase in flat commissions in many years but it is becoming harder to make a full sale. Sales people end up doing too many things that should not be their job, everything from cleaning cars to dealing with financing issues. The large lot has advantages and disadvantages, too many come there just to compare all cars in one place with no intention of buying. Sales people do shifts in the internet office, too many of the calls are not sales related so we are unpaid telephone operators. Many shifts are over staffed with everyone just sitting around.

    Advice to ManagementAdvice

    Take some steps backwards. Focus on car quality. Stop the 7 day customer holds in the e-office most who hold that long just tie up the inventory and take the sales peoples time. Reduce sales peoples time spent in the e-office. Streamline the training and change it to be more relevant to real issues we face. Allow sales people or managers to screen appraisals so that customers who are not legitimate prospects are not tying up sales peoples time exclusively for up to an hour. Allow them to take other customers while those appraisals are being done. Raise the commissions. Have some kind of service support during all open retail hours. I have lost too many sales because there was a small issue with the car that could not be fixed or diagnoses because the shop was closed.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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