CarMax Jobs & Careers in North Houston, TX

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30+ days ago

Cosmetic Supervisor

CarMax Houston, TX

include completion of cosmetic inspections on all vehicles to be reconditioned. In addition, the Cosmetic Supervisor is responsible for maintaining… CareerBuilder


30+ days ago

Retail Sales Manager

carmax North Houston, TX +2 locations

* Satisfactory completion of Entry MAP is required (applicable to internal CarMax associates… Glassdoor


27 days ago

Retail Manager - Buyer

carmax North Houston, TX +2 locations

The ideal background includes 3+ years of retail management, hotel/restaurant management, or outside/territory sales experience. An ownership… Glassdoor


6 days ago

Business Office Associate (part-time)

CarMax Houston, TX +2 locations

include opening and closing the business office, reviewing and processing documents associated with customer’s vehicle purchases, assisting customers… Snagajob


30+ days ago

Retail Manager - Service Operations

CARMAX Houston, TX

To ensure success, assessments will be conducted throughout the management training program to measure each participants progress. Successful… Beyond.com


26 days ago

Retail Sales - Sales Consultant

CarMax Houston, TX +2 locations

WHAT DO CARMAX SALES CONSULTANTS DO?At CarMax, Sales Consultants work with customers through each and every step of the sales process. The steps to… CareerBuilder


30+ days ago

Business Office Associate

CarMax Houston, TX

include opening and closing the business office, reviewing and processing documents associated with customer’s vehicle purchases, assisting customers… Glassdoor


27 days ago

Service Operations Manager in Training

CarMax Houston, TX

Are you, or do you know somebody who is very process driven and enjoys working in a fast paced environment? Do you, or they, have a minimum of… Glassdoor


30+ days ago

Sales Manager in Training

CarMax Houston, TX

include: - Fostering an environment of exceptional customer service - Training, coaching & developing a team of sales consultants - Participating in… Glassdoor


30+ days ago

Buyer in Training

CarMax Houston, TX

As part of our CarMax store Purchasing Team, a Buyer in Training (BIT) is responsible for conducting vehicle appraisals, coordinating on-site… Glassdoor


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722 Reviews
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722 Reviews
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
494 Ratings
  1.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Laurel, MD
    Current Employee - Sales Consultant in Laurel, MD

    I have been working at CarMax part-time (more than an year)

    Pros

    Good co-workers, lots of customers

    Cons

    Most managers are nice, a few should be in therapy. Stop hazing new employees. Sales people spend most of their time doing appraisals and most appraisal customers are not there to sell to us regardless of price and sales presentation or cannot sell because of negative equity. Commissions are low and to add insult to injury a lot of deals get split because the customer has already had contact through the internet office or at a nearby location. Car sales people take the hit when service does not do their job, there are returns and cars that cannot be sold. Seems CarMax used to be a great place to work but keeps getting worse for sales people. No increase in flat commissions in many years but it is becoming harder to make a full sale. Sales people end up doing too many things that should not be their job, everything from cleaning cars to dealing with financing issues. The large lot has advantages and disadvantages, too many come there just to compare all cars in one place with no intention of buying. Sales people do shifts in the internet office, too many of the calls are not sales related so we are unpaid telephone operators. Many shifts are over staffed with everyone just sitting around.

    Advice to ManagementAdvice

    Take some steps backwards. Focus on car quality. Stop the 7 day customer holds in the e-office most who hold that long just tie up the inventory and take the sales peoples time. Reduce sales peoples time spent in the e-office. Streamline the training and change it to be more relevant to real issues we face. Allow sales people or managers to screen appraisals so that customers who are not legitimate prospects are not tying up sales peoples time exclusively for up to an hour. Allow them to take other customers while those appraisals are being done. Raise the commissions. Have some kind of service support during all open retail hours. I have lost too many sales because there was a small issue with the car that could not be fixed or diagnoses because the shop was closed.

    Doesn't Recommend
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    Approves of CEO

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