Casino Lac-Leamy

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6 days ago

Agent, agente de sécurité (occasionnel)

Casino du Lac-Leamy Gatineau

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Casino Lac-Leamy Reviews

3 Reviews
3.9
3 Reviews

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    Very cliquey work environment, customers can be either really awesome or make you want to smack them across the face.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casino Dealer in Gatineau, QC (Canada)
    Current Employee - Casino Dealer in Gatineau, QC (Canada)

    I have been working at Casino Lac-Leamy part-time (more than an year)

    Pros

    - Very thorough training (1 month full-time) where they really put candidates under pressure and test your psychological limits to see if you're able to handle working under pressure/with difficult customers.
    - Excellent salary for people who only have a GED.
    - Employer will easily accomodate students and allow them to work weekends only upon presentation of their school schedule.
    - Discounts with many partner companies, including worldwide staff discount at Hilton, Le Nordik Spa, mechanics, beauty salons, Amerispa, hockey games and other events, etc.
    - Free dry-cleaner inside the casino for uniforms, and very cheap rates for personal items.
    - Free employee cafeteria, open 24hrs.
    - Staff is quite involved in charity events.

    Cons

    - Environment is very cliquey, lots of gossip amongst employees. Feels like high school.
    - After a few months, the atmosphere of working in a casino becomes quite depressing.
    - Customers can get agressive (slam on the tables a lot, cuss you out under their breath, etc) and the pitbosses will not do anything about it.
    - Shifts can be long, usually from 8-12h, but some staff can work up to 16 hours.
    - Slow career growth. You start as an on-call and work your way up to a permanent position, but the employer rarely opens them. Some of the on-calls have been there for 6 years and still haven't gotten a permanent position yet.

    Advice to ManagementAdvice

    Start listening to your employees. When the staff who works the floor all day tells you that your highly-publicized project is a terrible idea and will not work out (like replacing a great part of traditional tables with electronic tables, or opening the Zone), maybe listen to what they have to say and survey your clientele. And if you decide to go through with it anyway, be willing to admit that you've made a mistake instead of telling us that everything's going to fall into place and that you will not back up. A good leader knows how to step on his pride and admit that he was wrong, instead of ignoring what his staff and customers are telling him.

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