Catholic Health Initiatives

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165 Reviews
165 Reviews
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Catholic Health Initiatives CEO Kevin E. Lofton
Kevin E. Lofton
99 Ratings
  1. 4 people found this helpful  

    Disaster if you work in IT

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    Current Employee - Anonymous in Englewood, CO
    Current Employee - Anonymous in Englewood, CO

    I have been working at Catholic Health Initiatives full-time (more than 5 years)


    My Co-workers are great. 23 days of PTO


    Mandatory that 6 of those PTO days are taken at Christmas for 2nd year in a row.

    IT was outsourced to India 2 years ago and has been in a full on nose dive ever since. If you are thinking of applying for an IT position think long and hard. Processes that used to take days now take months because outsourced staff is incompetent. Physicians are screaming because outsourced helpdesk staff is impossible to understand and can't resolve issues. Two minute calls to the helpdesk now take 20. They are now bringing a clinical help desk onshore because it has gotten so ridiculous. Infrastructure is completely unstable. We now have daily 7:30am calls to discuss outages because they are so frequent. Networks going down all the time, exchange issues weekly, servers being rebooted in the middle of the day with no notice. In addition to doing the jobs we have always done we now also have the job of babysitting our outsourced partners to ensure they aren't breaking our applications and our hardware. Full time job on its own. Have spent roughly 20 hours over the past 2 weeks fixing things they broke. Oh how we miss having technical staff who knew what the heck they were doing!

    This place was great to work for prior to outsourcing. Until they bring IT tech services back in-house, run away.

    Advice to ManagementAdvice

    Terminate outsourcing contract. It has destroyed this place... And not simply because you threw out everyone who understood the infrastructure at CHI, but because you replaced them with incompetent staff. It is frustrating the heck out of the retained ITS staff.

    Doesn't Recommend
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