Cengage Learning

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Cengage Learning Reviews

397 Reviews
397 Reviews
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Cengage Learning CEO Michael Hansen
Michael Hansen
179 Ratings
  1. 2 people found this helpful  

    Great content, large portfolio, service strategy non existent, poor employee empowerment

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    • Senior Management
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    Former Employee - Sales Representative  in  Andover, England (UK)
    Former Employee - Sales Representative in Andover, England (UK)

    I worked at Cengage Learning full-time for more than a year


    Great content, which is recognized by the academic community. Large portfolio of databases & supporting technology. One of the few publishers that has both content and technology across all disciplines.


    Service strategy non existent, poor employee empowerment (decisions are not taken timely and all pass senior management). Endless stream of emails as result of lack clear division of responsibilities towards customers and lack of structured approach to service management. Little customer support resources available.

    Advice to ManagementAdvice

    Digital learning solutions mean need for different skill sets and mind state

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO