Cenpatico Jobs & Careers in Houston, TX

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Cenpatico Reviews

10 Reviews
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  1. 4 people found this helpful  

    Struggling to keep staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cenpatico full-time for more than 5 years

    Pros

    Although morale is low, frontline coworkers in my department are supportive, give positive, constructive feedback, and encourage each other to do their best without sacrificing work/life balance. The company continues to grow despite recent problems experienced; job security is high if you can handle the amount of work given.

    Cons

    Change is the name of the game, which is how most companies stretch and grow. The problem with how change is handled at Cenpatico is that is it always at the last minute, with minimal to no preparation/training. Recent software changes have severely impacted staff's ability to handle high workloads, and upper management has been slow to respond to the cries from frontline staff of too much work and little incentive to continue to do it.
    Middle management is where those aspiring to move up and develop supervisory skills go to either be fast tracked too quickly to new upper management roles, or to be burned out due to extreme workloads, minimal training, and low support.
    Everyone knows Cenpatico is one of the lowest paying MCOs. The recent loss of work from home incentive prompted many to leave and still more are looking for other employment.

    Advice to ManagementAdvice

    Upper Management appears to be trying to make changes to improve morale, like adding temp staff to help with workloads. What needs to happen is increase in pay to be competitive with other MCOs, and return the work from home incentive so current staff stop looking for other jobs and leaving when they find something better (which isn't hard, it seems) and so that Cenpatico appears more attractive to potential candidates for employment.

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