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CenturyLink Reviews

706 Reviews
706 Reviews
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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
258 Ratings

    Which company do you work for?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Overland Park, KS
    Former Employee - Analyst in Overland Park, KS

    I worked at CenturyLink full-time (more than 10 years)


    Despite recent reductions in employee benefits due to the overall expense climate for all businesses, they still offer good value in benefits.
    There are segments of the company where employees are empowered and given flexibility, and as a result are satisfied employees.
    The company is working to move into new technologies to keep it a relevant communications company. Employees in the right areas have the opportunity to learn this new technology as the company grows and changes.


    While there are segments of the company in which employees are empowered and valued, there is an immense amount of control executed in others that is negative. Exempt employees expected to work extended or "off" hours are not compensated for that in many segments of the organization, but treated like hourly employees. They are being micromanaged when they are dedicated professionals. Morale is very low in these business units. However, there are segments of the business with great flexibility and empowerment where employees feel valued and enjoy their job.

    There is an issue with "silos" due to the control from higher level management. The culture does not encourage looking across the business and evaluating projects/processes/impacts end to end which leads to unexpected issues.

    Another issue is that those lucky enough to get involved at the start with a "strategic" product have opportunities and training while those in the traditional lines of business are not given cross training/support.

    There is little opportunity for advancement unless the employee is willing to move to Monroe, LA.

    Advice to ManagementAdvice

    Valued, empowered employees are a much better resource than those heavily controlled over every decision and dollar. That makes processes run more slowly and less efficiently and discourages ownership thinking.

    Doesn't Recommend
    Neutral Outlook

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