CenturyLink

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8 days ago

IT OPERATIONS TECHNICAL SUPPOR-Z2-N11-00

CenturyLink Novi, MI

Day to Day Operation Skills • Provides on-site service support, installation, configuration and problem resolution in PC /Network environments… Glassdoor


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CenturyLink Reviews

927 Reviews
2.9
927 Reviews
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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
284 Ratings
  1. 1 person found this helpful  

    What core values? Leadership by spreadsheet numbers, no customer relations
    Premier Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premier Account Manager in Southfield, MI
    Former Employee - Premier Account Manager in Southfield, MI

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Good systems in place to support sales/service personnel. Decent benefit package.

    Cons

    Eliminated many talented Qwest management in favor of the Monroe LA based click. Very centralized control. Executive level sales do not want to be bothered by their customers, spending no time in the field. Leadership is focused on how the company looks on the spreadsheet, minimal person-to-person communication from leadership. The qualifications needed to get paid for sales attainment continue to shift, making it difficult for good sales staff to reach max payouts.

    Advice to ManagementAdvice

    Meet with your customers, even if they don't have a title you think matches your own --- not all companies have VPs making buying decisions. Actively participate and emulate the values that the corporation espouses. --- these should be more than clever words. Get to know those personnel on the front line vs clicking with the good ol' boys at the Monroe country club.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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