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RecommendsPositive OutlookApproves of CEO
- Work/Life Balance
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- Senior Management
The client always comes first at Charles Schwab, regardless of where you sit in the firm. I enjoyed knowing that I was working for an ethical, reliable firm with ethical, reliable people in all levels of the organization.
Working in a call center location had the feel of a call center overall. As a financial services company, and one who stayed out of the news during the issues in 2008-2010, Schwab is slow to make internal changes. In the training department, we dealt with old technology and old ideas. Schwab didn't seem to truly "get" training as a whole. Things were great for a while, then went downhill with new leadership over that group.
Advice to Management
Hire a Chief Learning Officer, someone who understands adult learning needs and can make solid recommendations and give solid guidance. Learning should be its own department instead of sitting under HR, where people don't truly understand training.