Charter One Bank

  www.charteronebank.com
  www.charteronebank.com

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Charter One Bank Reviews

68 Reviews
2.9
68 Reviews
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    Great!

    Former Employee - Customer Service Representative in Clinton Township, MI
    Former Employee - Customer Service Representative in Clinton Township, MI

    I worked at Charter One Bank part-time (more than an year)

    Pros

    Good work environment, great training, decent pay

    Cons

    A big sales focus in the retail branches. They want you to constantly be cross-selling products to every customer that comes in even if it is to just make a simple deposit

    Advice to ManagementAdvice

    It is annoying to the customers to constantly have the CSRs trying to sell them something just to do a simple transaction. The focus should be more on providing a warm, friendly environment to the customer and quick service, and not on always trying to sell the customer another bank product.

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