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Chloe + Isabel Reviews

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Chantel Waterbury
23 Ratings
  • Helpful (11)

    It Was OK

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    Former Employee - Merchandiser in Los Angeles, CA
    Former Employee - Merchandiser in Los Angeles, CA
    Doesn't Recommend

    I worked at Chloe + Isabel part-time (Less than a year)


    -flexible hours -training given, if desired -quality jewelry -lifetime guarantee


    -not worth the $190+ (starter kit + tax + shipping) up front fee because the kit cannot be tailored to your target customers (aside from maybe two of the pieces, none of them were really worth showing. I'm a 28 year old female, living in Los Angeles with very fashion-forward friends and the sterling silver pieces were just not cutting it for my demographic) -difficult to achieve the amount to cover the starter fee with only 25% commission within the first couple months, unless you're able to do this full time, or have at LEAST 10-15 hours a week-worth to really work at it (you'll need to make about $800 in sales volume to cover the starter fee) -my experience with the customer care representatives and merch support have been disappointing. Either I'm on hold for lengthy amounts of time, or I am disconnected a handful of times. E-mail responses are non-existent. I was also placed in the wrong region with my team leader. -returns are slow to be processed. I had to phone in nearly 10 times after almost two weeks had passed with no process since the return had been delivered back to the facility, for them to even begin to issue a request for a refund. Even then, I still needed to wait 10 business days for the refund to reach me. -shipping labels were often wrongly assigned to the incorrect carrier, so that tracking the package was misleading.

    Advice to Management

    I'm sure that perhaps my negative experience may be only a minuscule response to the experiences that others may have had with C+I, but my experiences are nothing short of objective. It's unfortunate that I could not carry on with working for C+I, as I do enjoy their jewelry as a customer. I think just as a merchandiser, it was a responsibility that I did not have enough time for, and found myself needing to spend more money to get better pieces to show friends in order to make sales. After all, while jewelry can easily be purchased online, I feel that people still like to handle it and try it on in person. I think it would already be a huge improvement if the starter kit could be more flexible (such as, you can trade in pieces X amount of times for no charge, or you can customize it in the first place). I also think my team leader could have done more to reach out to me and gave me a better sense of who she was (she asked for my background, but I never heard a response from her after our initial e-mail correspondence). Overall, I felt that I tried my best in the fast track period, with the time that I had, but after the holiday sales were up, it became difficult to continue to urge sales onto friends.

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