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Cigna Senior Customer Service Representative Jobs & Careers

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Show:  All Results Last 7 Days
26 days ago

Business Analysis Senior Specialist, Enterprise Data Management

Cigna Bloomfield, CT

Responsible for review of business capabilities and requirements in order to define data needs and objectives of portfolio projects and enterprise… Cigna


8 days ago

Customer Service Specialist

Cigna Houston, TX +4 locations

Manages the daily activities of a group of customer service representatives who respond to/research customer/member inquiries/issues.� Provides… Cigna


20 days ago

Customer Service Specialist (Supervisor)

Cigna Pittsburgh, PA

Typically has BA degree or equivalent work experience. Requires eight or more years of experience customer service experience and may have three or… Cigna


25 days ago

Customer Service Supervisor

Cigna Baltimore, MD +5 locations

Works with team to champion best practices. Strives to implement practices which will improve service/performance with the customer. Supports new… Cigna


23 days ago

Customer Service Specialist (Supervisor) - Pharmacy Service Center

Cigna Phoenix, AZ

- Ensures review of workflows on an ongoing basis to optimize efficiencies. - Guides team to identify… Cigna


5 days ago

Operations Specialist (Customer Service Supervisor) Baltimore, Maryland

Cigna Baltimore, MD

Manages the daily activities for team of 20-30 associates providing coverage determination and/or appeals information to healthcare professionals… Cigna


26 days ago

Customer Service Supervisor (Cigna-Healthspring)

Cigna Bourbonnais, IL

• Supports new technology as a tool for driving increased efficiencies and stronger results, and ensures that all team members are fully trained on… Cigna


5 days ago

Customer Service Supervisor (Bilingual preferred)

Cigna Houston, TX

The Customer Service Specialist will function as a Supervisor who manages the daily activities of a team of Customer Service Representatives who… Cigna


4 days ago

Customer Service Specialist (Accounts Receivable) – Cigna Pharmacy Home Delivery

Cigna Sioux Falls, SD

• Manage the team to high metrics, resulting in improved recovery of accounts due and improved customer experience related to AR. • <DI… Cigna


8 days ago

Customer Service Supervisor - Specialty Pharmacy Home Delivery

Cigna Sioux Falls, SD

Cigna Specialty Pharmacy Services is the specialty home delivery pharmacy of Cigna HealthCare. With locations in Horsham, Pennsylvania and Sioux… Cigna


Cigna Reviews

597 Reviews
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597 Reviews
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Cigna President and CEO David Cordani
David Cordani
301 Ratings
  1.  

    Overall, a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager
    Current Employee - Care Manager

    I have been working at Cigna full-time (more than 8 years)

    Pros

    -Healthcare benefits are flexible to meet the needs of the indvidual; you can choose HSA or HRA depending on your medical profile.
    -Educational and Continuing Education Benefits: Cigna is very supportive of expanding your knowledge through pursuing a degree program and they pay for licensure fees and continuing ed credits for licensure that is required for your job.
    -PTO is very adequate with the option to buy additional PTO days.
    -Promotional Opportunities: If you are a high performing employee with specific career goals your manager will help you achieve these goals.
    -Culture: Cigna has a great culture of wellness and 99% of employees are great to work with; generally, everyone is hapy to come to work (as happy as you can be).

    Cons

    -Internal Promotions: If you are an internal employee and you apply and are hired for a position that is a promotion (either via increase in your band level or market level) you are not compensated well; they cap your promotional raise at 5% even if your raise means you are making significantly less than your peers that were hired externally.

    Advice to ManagementAdvice

    -My advice is more to HR and recruitment. When you give an internal employee a promotion please consider giving them an adequate pay raise so they are, at minimum, equal with their peers that moved into the role (even if it's not what those peers are making now based on their performance raises) so the performance raise system can be preserved. Often, what happens, is managers are forced to provide raises to low-paid internal staff to help them match what their external counter-parts were making at the time of their initial start date.

    Recommends
    Positive Outlook

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