Cisco Systems Customer Support Engineer III Jobs & Careers in San Jose, CA

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5,146 Reviews
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Cisco Systems Chairman & CEO John T. Chambers
John T. Chambers
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  1. 1 person found this helpful  

    Great place to start a career out of College. Do not expect to last more than 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Engineer III in San Jose, CA
    Former Employee - Customer Support Engineer III in San Jose, CA

    I worked at Cisco Systems full-time (more than 5 years)


    Lots of opportunity to find additional positions of interest within the company
    * Stable workforce so long as you are not involved in a 'fringe' technology team being phased out
    * Generous opportunity to find other positions if restructuring requires, and generous package in lieu of another position if you so choose


    Slow to move into some newer technologies, though rapidly changing that attitude this past year
    Yearly lay-offs are draining morale. Engineering is viewed as a cost center, so engineering is being marginalized by getting less of the bonus pot of money than some other areas in the corporation. We're not sure where this will lead Cisco in the future as it has traditionally been based on technology advancement. It might end up in very dark places for an engineer based in the USA.

    The best benefits (restricted stock options, for example) are reserved for only the top 5 or 10% of employees. This is stratifying the environment, and a culture of severe envy is building. As an engineer, obtaining the top 5% can be counter intuitive. Technical excellence helps, but political connections are most important. This is anathema to a typical engineer.

    As an engineer, the advancements of salary and title are now extremely limited. The upside to this is most of the engineers achieve excellent work-life balance since there is little benefit to working too hard.

    All of the above started changing sharply in 2008. Before that, it was a very different story. Many engineers are mourning the loss of a once great Cisco.

    Advice to ManagementAdvice

    Continue to solicite customer and Cisco partner input as to recommended changes to sales and support model to make it easier to do business with Cisco. Listen and continue to provide end to end solutions involving industry standards. Provide more open APIs / SDKs to qualified vendors to expand opportunities for 3rd party companies to integrate seamlessly into the Cisco architecture as new technologies are rapidly rolled out.

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