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Citi Reviews

2,774 Reviews
2,774 Reviews
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Citi CEO Michael Corbat
Michael Corbat
599 Ratings

    I love being an employee, but it's a popularity contest to get promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hagerstown, MD
    Current Employee - Customer Service Representative in Hagerstown, MD

    I have been working at Citi full-time (more than an year)


    Commission is good as long as you stay compliant.
    Direct management is very understanding of situations and issues at work.
    Positive impact on the community.
    Happy attitudes throughout bank.


    You have to be "loved" by upper management in order to be chosen for promotions or new advancement opportunities.
    Seen many people with high skill sets who were disregarded completely because they were not extroverted.
    High turnover rate due to rigorously strict schedule and adherence to phones. Offline is often cancelled, resulting in weeks on end of non-stop call taking. Many reps get burned out quickly.
    Due to high turnover, they pay new reps fairly better than existing reps just to keep them, raises are not as common as you'd think in a multi-billion dollar bank.
    No schedule flexibility.

    Advice to ManagementAdvice

    Get your reps more involved with the business decisions and make the job more fun for reps! Also, make shift bids much more frequent, especially for those who are in school or have children!

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