Citizens Bank

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Citizens Bank Reviews

462 Reviews
2.5
462 Reviews
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
86 Ratings
  • 1 person found this helpful  

    Retail & Business Banking employees have unrealistic and unfair sales goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bankers & Business Banking Officers in Boston, MA
    Former Employee - Bankers & Business Banking Officers in Boston, MA

    I worked at Citizens Bank

    Pros

    Good benefits and very good internal training.

    Cons

    Don't be fooled...all retail and business banking employees are just sales employees. The sales goals are ridiculous AND they tend to change the goals every 6 months to make it harder and harder to reach your goals and thus...NOT GET PAID the commission that they promised. The management micro-manage your (sales) progress and if you have a bad month or two, you get a warning. A warning means you lose any ability to earn your sales commission for that quarter. It is such a scam. Plus they use some metrics to determine sales goals that seem way out of whack. For example, some of the goals in southern NH are the SAME goals as downtown Boston. If you love sales and competition with (against) your co-workers, this is a job for you. Everyone is in competition with each other and if management only knew, most of the sales people (AND middle management!) find a way to BS the system. What a joke.

    Advice to ManagementAdvice

    If you have even 10% job satisfaction for the retail and business banking team, I would be shocked. The only employees that like their job work in areas where it is easy to make your goals. Treating people like numbers is a losing proposition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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