Citizens Bank Retail Sales and Service Representative Jobs

Hiring? Post a Job

Show:  All Results Last 7 Days

No jobs found – change your filters above for more results

Citizens Bank Photos

Citizens Bank Reviews

2.6
Rating Trends
Recommend to a friend
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
127 Ratings
  • Great Entry-level Job to Banking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Universal Banker in Boston, MA
    Current Employee - Senior Universal Banker in Boston, MA

    I have been working at Citizens Bank full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very laid-back compared to other banks (so I've been told from colleagues who worked at previous banks before Citizens). Almost ever manager I've had (I've had 5 managers in my two years there [see below]) has been great in terms of engagement level. Every regional manager I've ever worked with has been great as well, and they all seem pretty willing to help promote anybody who is willing to put in the effort. If you can negotiate it properly, the pay is great as an entry level job (disclaimer: I did have prior sales experience at Best Buy for 3 years, which is a company that I know Citizens loves hiring from as I have 10 other friends who work here from BBY). They are also willing to walk you through the whole way, as they did with me (having absolutely zero banking experience).

    Cons

    There is a lot of turnover, especially in the in-store branches which ruins team atmosphere and makes customers angry. I would say the job (Universal Banker) is very sales-driven, being asked on how your sales are doing all throughout the day. Working in an in-store branch, I don't find the work-life balance to be as convenient when compared to other banks, but it's significantly better when compared to most other entry-level jobs.

    Advice to Management

    A few of the policies and procedures that upper management (I mean like from up at the top) decides should be implemented do not work well but are continued to be forced upon in the branches. Customer phone call surveys should be re-done as well.


Work at Citizens Bank? Share Your Experiences

Citizens Bank

 
Click to Rate
or