Citizens Financial Group Branch Manager II Jobs & Careers in Pittsburgh, PA

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2 days ago

Branch Manager II – new

Citizens Bank Monroeville, PA

At RBS Citizens Financial Group, Inc. we empower colleagues to be the best they can be, each and every day. We are a leader in the financial services… Citizens Bank

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378 Reviews
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Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
49 Ratings
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    • Comp & Benefits
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    • Culture & Values
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    Current Employee - Personal Universal Banker  in  Pittsburgh, PA
    Current Employee - Personal Universal Banker in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time for more than 3 years


    The pros here aren't many. Good amount of vacation, and decent benefits.


    There are probably too many to list here. You will be micromanaged daily. They go as far as having managers plan your days down to the hour. The regionals and upper management are completely out of touch with the branches. The goals increase quarterly and become more outlandish. The culture is changing from doing what's right for customer to doing what's right for the bottom line. The incentive plan is moving to a profit and loss based system and regionals are pushing service fees as profit. Regionals are also pushing for branches to fake accounts and credit cards. They hardly ever promote from within, but will hire gas station cashiers or lingerie store cashiers as managers at a higher pay rate than those promoted. Many of the managers are under trained and are being trained by their employees. Be prepared to work for the company for years and then have to train and babysit your boss on a daily basis. Very high turnover rate not just for bankers but also for branch and regional managers. The branches are always short staffed and the current bankers are expected to increase their sales production to make up for shortages. The hours for in store bankers are terrible.

    Advice to ManagementAdvice

    Review your management training or lack thereof. Find a way to learn what really happens in the branches and what it is like to work in one. Work on a way to retain your top employees instead of letting them leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO