Citizens Financial Group

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Citizens Financial Group Jobs & Careers in Elgin, IL

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15 days ago

Mortgage Loan Officer

Citizens Financial Group Schaumburg, IL +2 locations

As an employee of RBS Citizens Financial Group, Inc. you become a part of an organization committed to serving customers, colleagues and communities… Citizens Financial Group


15 days ago

Mortgage Bnkg Reg'l Sales Mgr

Citizens Financial Group Naperville, IL

Effectively communicate with all levels of management, both internal and external customers; manage professional relationships throughout the… Citizens Financial Group


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Citizens Financial Group Reviews

439 Reviews
2.5
439 Reviews
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Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
77 Ratings
  • 2 people found this helpful  

    Good pay and benefits, but difficult sales culture and lack of respect for the customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Elgin, IL
    Former Employee - Personal Banker in Elgin, IL

    I worked at Citizens Financial Group full-time (more than 3 years)

    Pros

    Great benefits, amazing vacation time, and good pay. Loyalty is rewarded by upper management, and if you do your job well and hit goals, the work is very rewarding.

    Cons

    The "do anything to get sales" attitude. I was forced to do a lot of shady deals and sacrifice the best thing for the customer in order to hit sales goals. Anything was deemed acceptable in order to achieve the sales goal.
    Branch Managers have the attitude that they don't need to show up for work because they are salaried. Some Branch Managers were constantly late, always left early, and took excessive personal days and vacation days, all with no repercussions.

    Advice to ManagementAdvice

    Strong sales is not the sole reason someone should be promoted. Some of the best bankers became Branch Managers because they excelled in sales, but they received no training on how to be managers. As a result, they don't know how to handle situations that come up, they lack professionalism, and the lower level employees suffer.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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