Cleveland Clinic Jobs in Solon, OH

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8 days ago

Appointment Center Patient Service Specialist I

Cleveland Clinic Solon, OH

Part time and Full Time Opportunities with possible weekends available This position is posted as a JIC (Job Interest Community). You are submitting… Cleveland Clinic


13 days ago

Director of Call Center Operations - Solon Call Center

Cleveland Clinic Solon, OH

Responsible for all operational aspects of the Call Centers and related functions, including leading and continuously enhancing the effectiveness of… Cleveland Clinic


12 days ago

Nurse Practitioner - Nurse On Call

Cleveland Clinic Solon, OH

Nationally certified licensed healthcare provider who provides primary and/or specialty nursing and/or medical care in a variety of… Cleveland Clinic


20 days ago

Patient Access Coord

Cleveland Clinic Solon, OH

Organizes and coordinates the activities and flow of work for the Patient Access area.Assigns tasks to, monitors performance of and assists in… Cleveland Clinic


14 days ago

Professional Fee Coder II

Cleveland Clinic Solon, OH

Monitors, reviews and applies correct coding principles to clinical information received from ambulatory areas for the purpose of reimbursement… Cleveland Clinic


8 days ago

Patient Care Specialist, CCHS Employees Only

Cleveland Clinic Solon, OH

Under the direction of designated supervisor, accepts all incoming calls to NOC and processes according to agency protocol. Provides quality customer… Cleveland Clinic


13 hrs ago

Patient Service Representative, CCHS Employees Only – new

Cleveland Clinic Chagrin Falls, OH

Provides a comprehensive set of business, financial and appointment-related services.Enters or maintains computer data: Master patient index… Cleveland Clinic


27 days ago

Appointment Center Patient Service Specialist IV, CCHS Employees Only

Cleveland Clinic Solon, OH

Schedules appointments, verifies insurance data and coordinates clinic wide resources to meet needs and facilitate access; provides customer service… Cleveland Clinic


12 days ago

NP Outpt Hosp Prov

Cleveland Clinic Solon, OH +3 locations

Assess health status by obtaining relevant health and medical history. Performs a physical exam… CareerArc


13 hrs ago

Systems Analyst I - EPIC Support – new

Cleveland Clinic Beachwood, OH

Entry level analyst for application teams supporting Epic ASAP, Optime and Inpatient modules. Able to problem solve and communicate to end users for… Cleveland Clinic


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Cleveland Clinic Chairman, President, and CEO Toby Cosgrove
Toby Cosgrove
291 Ratings
  • Helpful (3)

    Burn out, dysfunctional place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Appointment Center Representative in Solon, OH
    Former Employee - Appointment Center Representative in Solon, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cleveland Clinic full-time (More than a year)

    Pros

    Health Benefits, PTO when you can use them.

    Cons

    We had to answer the phones with "Can I schedule you an appointment for today?" when we darn well KNEW that we could not get them an appointment "today". This was never explained in any ad, billboard or letter to patients. We would get screamed at when we'd say "sorry, I don't have an appointment until 3 months from now". Coworkers would refuse to take calls, which would go back into rotation and go to the next agent. A handful of agents would be doing the work of a full call center. Non-stop calls all day long. Sometimes there would be 50-60 calls holding. Majority of people went home at 5pm; however, calls would flood in during that time. Vacation request would never get approved or go into a "black hole". I was refused vacation time to extend my time away from work and the state to attend a FUNERAL. I had to bring this issue up to my boss's boss to get approval. Was told that holidays would be rotated out, only to be told "well if your work day falls on a holiday, then you work it". Not aligned with the rest of CCF, it felt like I was working for a company that works FOR CCF.

    Advice to Management

    Abolish the call center and go back to having the office schedule appointments.


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