Colonial Properties Trust
Colonial Properties Trust – Duluth, GA
include supervision of capital projects, monitoring of recurring capital replacements, resident follow-up, budget preparation, inventory management… Glassdoor
Colonial Properties Trust – Raleigh, NC
The Leasing Support Specialist is primarily responsible for traditional leasing duties including but not limited to conducting prospect tours… Glassdoor
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Colonial Properties Trust full-time (more than an year)Pros
Solid company, little or no layoffs.Cons
Senior Management - Too busy crunching numbers than to pay attention to what is really going on with properties and staff. When Area VP comes once a month, it is never with the attitude of wanting to help or know what the real onsite challenges are. This company fosters the mindset of management by intimidation, forcing everyone onsite to watch their p's and q's when upper management is around.
When Senior VP and above come for onsite tours, staff members are expected to stand in a "V Formation" and greet them at the door as if they are dignitaries and the staff are their servants. If it wasn't so absurd and demeaning, it would almost be funny. Senior Management expects onsite staff to "clean up" the properties for these visits. They don't roll up their sleeves and visit with the mindset of wanting to know what is really going on or where their expertise could come into play. They expect a dog and pony show and want to be told how great things are. They prepare a script ahead of time that they expect the PM to have memorized and said back to them. It is truly ridiculous, outdated and insulting.
This company is not willing to spend money in order to make money. Leasing Specialists are expected to do marketing with little or no marketing budget. Most properties are unstaffed because upper managment will not spend the money on much needed and vital staff.
Colonial also sees the customer as disposable. Hook them, get them to lease, and then stick it to them a year later with a dramatic rent increase on their renewal. Of course it is reasonable to have an increase, but $50 - $70 increase on a one bedroom is not realistic. As leasing specialists, we can email our VP and ask for a concession but that usually takes several days at which point the resident is already disenchanted and out looking for another place to live. More focus should be put on taking care of the residents we already have. We hear it every single day, but Colonial's focus is not on the customer at all.Advice to ManagementAdvice
When you figure out that your personnel is your largest asset, you will help the company grow by leaps and bounds. Your staff turnover is unreal and morale is at an all time low. It is time that you take a hard look at who you have in upper management and see that your employees do not feel appreciated or valued. We sit through Bell Ringing Calls that go on and on about how great the company is doing, yet you will not have a holiday party or family event even once a year. You will not even allow your staff to close up the office for an hour to have lunch together a couple of times a year. You raise rent amounts to absurd levels without making any onsite improvements and upgrades, yet you come down on the onsite staff asking why the numbers are not what they should be. It is basic, common sense and all of you are missing the boat. Frankly, it starts at the top. When each level of management bullies those working one level below, it makes for an environment where employees are unable, and fearful, to share with their supervisors where improvements are truly needed. In most cases, the messenger of the truth is often thought of as having a bad attitude, even when they truly have the company's best interests at heart. Want to raise employee morale? Close leasing offices on snow days instead of expecting your employees to risk their safety or the safety of others when everyone else in Atlanta has the sense to stay home. Look your leasing agents in the eye and say "thank you" for doing a good job. Take a day and fill in at a property that is understaffed....not during a monthly evaluation. Create an environment where all employees can be honest about their ideas or suggestions for company improvement. None of us are in this business to become wealthy. All anyone wants in life is to feel appreciated and respected. Lastly, treat your onsite PM's with more respect. They are the ones living and breathing Colonial day in and day out and you should enable them to order needed supplies, waive a fee here and there, or grant a concession without asking the approval of several members of managment above. Most of these PM's are highly capable and talented. Take advantage of that.Doesn't RecommendNeutral OutlookDisapproves of CEO