Columbus Metropolitan Library

  www.cml.lib.oh.us
  www.cml.lib.oh.us
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Show:  All Results Last 7 Days
2 days ago

Youth Services Specialist - 15 Hours – new

Columbus Metropolitan Library Reynoldsburg, OH

• Proactively greets children and families upon their arrival in the childrens area; engages children in conversations, learns names and promotes… Glassdoor


6 days ago

Youth Services Specialist - PT 15 Hrs - Southeast Branch

Columbus Metropolitan Library Groveport, OH

• Proactively greets children and families upon their arrival in the childrens area; engages children in conversations, learns names and promotes… Glassdoor


4 days ago

Youth Services Specialist - PT 15 Hrs - Livingston Branch

Columbus Metropolitan Library Columbus, OH

• Proactively greets children and families upon their arrival in the childrens area; engages children in conversations, learns names and promotes… Glassdoor


10 days ago

Homework Help Center Specialist - FT - Linden Branch

Columbus Metropolitan Library Columbus, OH

• Assists students K-12 with homework using textbooks, websites, computers and other sources. • Reviews homework instructions with students and… Glassdoor


30+ days ago

Public Services Director

Columbus Metropolitan Library Columbus, OH

1. Member of Public Services leadership team. Works closely with other administrative leaders to integrate all ideas into clear vision for service… Glassdoor


6 days ago

Technical Services Associate - PT

Columbus Metropolitan Library Gahanna, OH

• Unpacks, sorts, and receives daily vendor shipments. Verifies items received against order information and invoice. Identifies replacements or… Glassdoor


24 days ago

Processing Supervisor - FT - Technical Services

Columbus Metropolitan Library Gahanna, OH

include coaching, managing, hiring, orienting and evaluating. • Manages the quality and quantity of processing line work. • Coordinates… Glassdoor


6 days ago

Homework Help Center Associate - PT 15 Hrs - Hilltop Branch

Columbus Metropolitan Library Columbus, OH

• Assists students K-12 with homework using textbooks, websites, computers and other sources. • Answers appropriate questions related to homework… Glassdoor


6 days ago

Customer Services Specialist-PT 20/24 Hrs-Shepard Branch

Columbus Metropolitan Library Columbus, OH

• Supports locations customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the… Glassdoor


30+ days ago

IT Service Desk Specialist - FT 40 Hrs- Information Technology

Columbus Metropolitan Library Gahanna, OH

• Solves complex incidents business problems over the phone and/or drives efforts to resolution, working with vendors and other support teams as… Glassdoor


Columbus Metropolitan Library Reviews

6 Reviews
3.7
6 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Patrick Losinski
5 Ratings
  1. 1 person found this helpful  

    Library no longer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH

    I worked at Columbus Metropolitan Library part-time for more than 10 years

    Pros

    Books. These are on the way out but there still are some available.

    The library itself. Its continuing existence is of essential importance.

    Co-workers (non-management) are generally great folks. These are the people who help you get through the day, who know where you're coming from because they have been there, too.

    Cons

    Customers are primarily loud, bored, hyperactive teens who have nowhere else to go. Adults want to get on a computer and pay scant attention to what their children do. Lax rules allow them to do pretty much whatever they want. Security guards who want to remove disruptive customers are often contradicted by management: this maneuver undercuts the guards' authority and legitimizes customers' behavior. The library further encourages this play-time atmosphere by providing toys, which are thrown, scattered, and must be cleaned up by staff multiple times a day---along with food wrappers, drink cups, and other debris. Older customers, those who do not have smart phones, who read actual books, are disregarded. Youth is worshiped, courted, and emphasized to the detriment of anyone who is not of this demographic. Library is trying to be everything---day care center, parent, friend, teacher, entertainment----that is trendy and shiny and new. So much effort must be expended on keeping up with every fad that substance is forgotten. Its reach is exceeding its grasp.

    Much is made of 'celebrating diversity'. This celebration is only skin deep. If one has an opinion differing from the stated management position one had better keep one's mouth tightly shut. No matter if you see a way to do something better---if it is not in line with the Handbook you will be ignored or disciplined. Or both.

    If you are ethnic and young, CML will love you. Don't bother applying if you are middle-aged. The worship of youth extends to who gets hired. Exception to this is if you are really good at making doe-eyes at management propaganda.

    Advice to ManagementAdvice

    Get out of the office and see first-hand what it is like to try to work surrounded by noise and chaos. See what customers are really like out in the stacks. Quite different from the atmosphere in your quiet, orderly sanctum sanctorum. Maybe then you would realize just how much stress workers face during every minute of their shifts. Real customers are not the uniformly pleasant, cooperative people seen in training videos but can be rude, insulting, or mentally ill. Some staff have been propositioned or threatened.

    Not only this, but staff must simultaneously juggle desk duties and multiple other projects. Often these latter must be completed at short notice, and despite rovers the desk is often short-staffed. Managers: Try dealing with a line of customers while answering the phone, helping someone with the copier, and figuring out how you can cram doing a desk schedule, calling prospective volunteers, completing a video training session, and picking up your children from school all on your upcoming dinner hour which will be halved because of short staff. And you must do all this, of course, while maintaining a cheery smile and never ever forgetting to say 'hello' and 'goodbye' to everyone entering or leaving. Go ahead. Try that. And try to imagine doing that every day.

    Managers are so afraid of losing their jobs that they unhesitatingly sacrifice employees rather than ask pertinent questions that might ruffle a superior's feathers. Until you have worked, say, a week behind the circ desk at a branch located in a not-so-nice area, you can have no true idea of what you are expecting your staff to do and just how difficult these jobs truly are.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO