Comcast

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Comcast Jobs & Careers in Chattanooga, TN

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9 days ago

Business Account Executive 1

Comcast Chattanooga, TN

include generating new sales leads both in person and over the phone; creating/delivering compelling sales presentations to your prospects; and… Glassdoor


23 days ago

Account Coordinator

Comcast Chattanooga, TN

At Comcast Spotlight, the Account Coordinator role is key to helping the sales team achieve advertising revenue and growth goals. The Account… Glassdoor


30+ days ago

Manager Cust Service Center

Comcast Chattanooga, TN

Responsible for overseeing all customer service center operations. Manages all phases of the customer service center environment and team to achieve… Glassdoor


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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
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  1. 2 people found this helpful  

    Run! This is the worst job you'll ever have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comm Ops II, Dispatch in Chattanooga, TN
    Current Employee - Comm Ops II, Dispatch in Chattanooga, TN

    I have been working at Comcast full-time (more than 3 years)

    Pros

    Some of the people here are really nice and I've enjoyed my time with them. Others are still stuck in high school and will never grow up.

    Cons

    Leadership is horrible. Don't get me wrong. A few of the local supervisors are really good. Other have been promoted beyond their capabilities. Comcast touts a mantra of "One Comcast" that couldn't be farther from the truth. Every work group within Comcast has its own set of goals and metrics and none of them are pointing in the same direction. What's worse is this is the worst communicating company I've ever worked for bar none. So with this combination Comcast across the board spends a disproportionate amount of time and resources misfiring causing customer aggravation, constant employee churn, and they unnecessarily burn through resources and customers like they have them to spare.

    As an employee it's ungodly frustrating to work for a company that has no interest in providing you (the employee) the tools and resources you need on a daily basis to create a positive experience for your internal and external customers. I have to literally fight my employer (Comcast) DAILY to get what I need to service their customers. Training is entirely inadequate for company employees. This is the reason when you call Comcast it depends on who you get as to what kind of service quality you receive. It's basically up to the person to train themselves, or don't. Comcast doesn't care and they won't fire anyone for poor performance (no accountability). That … and the fact that there are more contract workers here than there are actual company employees and the contract workers have zero accountability.

    The further up the leadership chain you go, the more disconnected they are from what's going on at your level. The problem is this is where all the decisions are made and handed down to your level. As such, the decisions that are handed down by the corporate overlords make little sense to the day-to-day operations on the ground and are further complicated by the lack of communication of their decisions to all applicable parties.

    Advice to ManagementAdvice

    The further up the leadership chain you go, the more disconnected they are from what's going on at your level. The problem is Philadelphia is where all the decisions are made and handed down to your level. As such, the decisions that are handed down by the corporate overlords make little sense to the day-to-day operations on the ground and are further complicated by the lack of communication of their decisions to all applicable parties. Nobody knows what's going on in each other's wheelhouse and there is no standard method of operation. Every group performs the same tasks in a different manner, even using different systems. It produces constant chaos.

    Pay people based on MERIT, not length of service to attract better talent. Fire your poor performing employees instead of letting them continue to sink your perennial worst in class customer service. Consider investing in your company culture, instead of your stock price.

    Negative Outlook
    Disapproves of CEO

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