Comcast Jobs & Careers in Horsham, PA

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24 days ago

Principal Symantec DLP Prevention Network Security

comcast Philadelphia, PA

Comcast strives to hire the best and the brightest for our rapidly growing technical teams. We are currently looking for a Principal Symantec DLP…

17 days ago

GUI Programmer

Comcast Philadelphia, PA

Please send resumes to kevin at Position: Graphical User Interface (GUI) Programmer Location: Philadelphia,PA Duration…

11 days ago

Strategic Enterprise Account Executive

Comcast Horsham, PA

Responsible for the sales strategy of Comcast High Capacity EthernetNetworks, Internet, Video, and Voice-based services to Government,Education, and… Glassdoor

11 days ago

Supv, Mktg Research Planning

Comcast Horsham, PA

Responsible for coordinating internal and external marketing and promotional efforts for small- and medium-sized businesses, including market… Glassdoor

5 days ago

Analyst 2, Forecasting Analysis - Workforce

Comcast Horsham, PA

Develop forecasts for inbound contact center workload and staffing capacity models on a monthly/weekly/daily basis. Assess and quantify near term… Glassdoor

11 days ago

Supv, SMB Direct Sales (Inside Sales)

Comcast Horsham, PA

- Lead team by example in key areas: selling skills, funnel management,forecasting, product knowledge and closing sales.- Ensure CRM software is… Glassdoor

11 days ago

Sales Engineer

Comcast Horsham, PA

- Performs needs analyses for the Company and its customers, andproduces strategic, cost-effective solutions.- Provides timely, technical support and… Glassdoor

27 days ago


Comcast Horsham, PA

Responsible for supporting Comcast Business Services in their efforts toretain and upsell our existing customer base through working with… Glassdoor

5 days ago

Inside Business Service Sales Representative Inside Sales

Comcast Horsham, PA

We'll provide in-depth ongoing training on the full range of Comcast products and services (both existing and emerging). In return you'll bring… Glassdoor

4 days ago

Supv, Cust Technl Suppt (IP)

Comcast Horsham, PA

Responsible for working directly supervising the Customer TechnicalSupport (IP) employees to raise the quality of the workforce andincrease… Glassdoor

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  1. 3 people found this helpful  

    Take job only if you are unemployed

    • Comp & Benefits
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    Current Employee - Customer Account Executive  in  Horsham, PA
    Current Employee - Customer Account Executive in Horsham, PA

    I have been working at Comcast full-time for less than a year


    Benefit of free service (minus just the equipment fees). Being able to network with other employees that are in the same position.


    Where to even start. Working in the call center where metrics are almost impossible to make. When you meet on one stat (say AHT - Average Handle Time of calls), then they tell you to work on another metric, which when you work on that, it totally messes with your other stats. Impossible to balance every metric against each other.

    Also the most recent push for sales, sales, sales. Everyone in my position was hired because of our technical skills and are supposed to be helping customer trouble shoot problems, but we are now being shoehorned into being sales people with the one metric, which keeps on climbing (People that just do billing get most of the upgrade calls, so we have no chance for the revenue positive calls to make our numbers).

    Plus, we get 8 straight hours of being yelled at on the phones by angry customers and I have personally had to fix problems that ere cause by the other groups - most notably the sales group as they seem to push getting the commission by getting customer installed by any means, even if it means an unhappy customer that we get the brunt of the complaints.

    Advice to ManagementAdvice

    Take a close look at why the call center has a 40% turnover in employees. From a training calls that had 36 people, we have already lost over a third in 8 months.

    If Comcast just adds 30 seconds per call, they could increase their customer satisfaction rate exponentially, so quit trying to focus on numbers and stop making the call centers into a meat grinder churning out employees after employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO