Compass Group USA

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Compass Group USA Reviews

191 Reviews
191 Reviews
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Compass Group USA CEO Gary R. Green
Gary R. Green
84 Ratings

    Company cares about delivering good service and maintaining client accounts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Director in Washington, DC
    Former Employee - Food Service Director in Washington, DC

    I worked at Compass Group USA full-time (more than 8 years)


    If you want to work in food service, it's a large company with lots of different divisions or acquired companies ... so something for everyone. Also some really talented culinarians doing some very interesting things.


    The expectations for managers were for a minimum 50 hours per week, and sixty was closer to average. No overtime of course, and always on call. In some ways, it is just too large a company ... new Payroll, Accounting, Inventory etc systems and new initiatives and programs were constantly being rolled out, without consideration for the individual units' business cycle, needs, challenges, etc. Doubt that Sodexo or Aramark are much different ... to some extent it's the nature of the contract food service industry. You always have to innovate and set the bar higher, your client can always put the account out to bid to get one of the competitors to underbid to get in the door, and the financial rewards, over time, don't seem worth the physical toll it takes on your body and the all-consuming nature of the work (and hours expected).

    Advice to ManagementAdvice

    The HR and training focus seem to be entirely about avoiding liability and litigation, with virtually no resources or energy devoted to assisting managers in motivating and managing hourly workers who make the business succeed or fail (and who are mostly poorly paid, have complicated lives - because life is complicated when you're poor - and who are asked to work harder than people do in almost any other business).

    Neutral Outlook
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