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CompuCom Jobs & Careers in Dallas, TX

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3 days ago

Programmer Analyst / System Administrator – new

Compucom Dallas, TX

Strong analysis, troubleshooting, programming, testing skills and understanding of system administration are needed to execute / implement identified… Compucom

10 days ago

Tech Support Analyst

CompuCom Dallas, TX

The candidate will be responsible for remotely supporting Windows Servers based systems for one of the largest infrastructures in the country. S/He… CompuCom

10 days ago

Project Manager, Workday

CompuCom Dallas, TX

Responsible for ensuring the customer needs are satisfied by providing specific deliverables. Ensures good practices in standard methodologies and… CompuCom

CompuCom Reviews

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CompuCom President and CEO James W. Dixon
James W. Dixon
274 Ratings
  • 5 people found this helpful  

    Use them like they use you

    • Comp & Benefits
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    Former Employee - Help Desk Analyst in Dallas, TX
    Former Employee - Help Desk Analyst in Dallas, TX

    I worked at CompuCom full-time (more than 5 years)


    At the corporate office in Dallas they have nice amenities like a great Cafeteria and a nice workout room. The agents on my team and some on other teams are great people.


    If you don't understand the concept of what you need to use this company for you will not get the whole picture. This company is what you make of it. Use them for the experience to get in the door of IT and get certifications that they will pay for, and leave. If you do not do this, your career will go no where. There is no room to grow from within, and they will not compensate you for your hard work and time put in. I worked at the helpdesk at the Corp office and they have since took a left turn in the wrong direction. They are pushing out seasoned agents that may have a higher wage, to replace them with customer service reps that can read a knowledge base article. Instead of building back their tech reputation with new or already signed clients, they are taking the easy way out to minimize overhead and maximize profits. Any GOOD tech will leave, and any good techs still there are either looking to leave, or no longer even try because there is no motivation or incentive to. The new rules for agents about not eating at their desks and minimizing the "appearance of working" is setting everyone up for failure. Changing tardies to only 15 a year before getting written up, then fired is setting everyone up that is not an asset to them in the profit margin, for failure and easy termination. They will over work you, under pay you, never give you a raise and allow you to cert yourself up just to leave. They essentially PAY YOU TO LEAVE, since there is no other choice. Here, get all these certifications that we pay for, then we won't utilize your new skills by filling positions we have available from your only other choice is to get up, and get a better job somewhere else.

    Advice to ManagementAdvice

    You have/had potential in your company at one time, and you could have that again, but you won't since the reputation of who CompuCom employs and how they're treated has been tarnished. Hiring cheap labor techs that will only anger your current clients will only make the helpdesk go away quicker, not be more profitable.

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