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CompuCom Reviews

2.6
623 Reviews
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CompuCom President and CEO James W. Dixon
James W. Dixon
290 Ratings
  • CompuCom is a good company to work for with small cons.

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    Former Employee - Field Service Technician in Fort Collins, CO
    Former Employee - Field Service Technician in Fort Collins, CO

    I worked at CompuCom

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule is the #1 Pro for working at CompuCom. I was a Field Service Technician, which is their most common position, and I enjoyed it. Your home is your office. You are sent calls in your area (your area could be anywhere from 1-300+ miles depending on your area and contract) and you are required to complete them before a deadline. The deadline could be anywhere from 1 hour to a week, depends on the contract. So somedays I would wake up at 9 AM and play video games until I received a call.

    They also reimburse for hotels and dinners when you are in remote areas. Another pro is I got to see some nice areas, Ski Resorts, Mt Rushmore, etc (pros of Colorado and surrounding areas).

    The pay was decent for me was contracted in at $15/hr, and got bumped to $16.50 an hour after 3 months and being hired full-time. It was okay, but could've been better and I felt like that would be going up any time soon.. The vehicle mileage reimbursement somehwat made up for it, but you may put a lot of miles on your vehicle (I put 20,000 miles in six months).

    A great stepping stone. CompuCom will give an employee great experience. They pay for certifications for countless equipment (Lenovo, Xerox, Lexmark, HP, etc.), and they also pay you for the time spend training for them. But more importantly, they will get you experience working at big-box chain stores such as Walmart, Target, Home Depot, Lowe's and OfficeMax. That looks good on any IT resume, and can prepare anyone. Just expect having to go into a lot of those stores. I personally visited 40 separate Walmarts in four different states.

    Cons

    Weekends. Because CompuCom gives you jobs based on SLA's (Service Level Agreements) which are basically deadlines. You will probably have to work a lot of weekends. If you are assigned a job on a Friday, it may be due on Saturday. But they're usually good about adding an extra day onto the deadline if it falls near a weekend. Just don't expect to have two-day weekends on the regular.

    Personal Car Mileage. They do reimburse for mileage, but you will be putting a lot of miles on your vehicle. Probably between 300-1000 miles per week. If you're lucky, they may provide you with a company vehicle, but it's unlikely.

    Advice to Management

    It is dependent on the boss, but since CompuCom is a remote IT company, I think the infrastructure could be more personable to employees. While working for CompuCom, I only met two coworkers face-to-face. It was 99% over-the-phone interaction. If management could do anything better, it's build a closer relationship with employees. After a year of employment, I think there should have been at least one paid dinner to bring everyone in an area together.

    It should also let employees know that they're doing a good job and have a potential of moving up in the company.

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