CompuCom Jobs in Milwaukee, WI

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3 days ago

Desktop Support Technician – new

CompuCom Brookfield, WI

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Documents, maintains, upgrades or… CompuCom


CompuCom Reviews

2.6
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CompuCom President and CEO James W. Dixon
James W. Dixon
329 Ratings
  • Helpful (3)

    Probably a good company, just not on the US bank contract!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technician in Milwaukee, WI
    Former Employee - IT Technician in Milwaukee, WI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    US bank project Great team members, an honest attempt at showing moral boost when things started out slowly. Good amount of knowledge on team, and at times team members stepped up to help work heavy work load.

    Cons

    Extreme lack of direction. Refusal to actually hear, and I stress again: "Hear" what the technicians need to make for a more conducive work environment. Processes are extremely hodge podged, and everything is a complete mess! Techs are expected to clean up mess, adhere to broken processes, and learn there way through a broken environment, in which we are mostly in the dark about. 1.5 help, and call coordination help is almost nonexistent do in part to not enough employees to handle techs on US bank project. Also forced to work under hostile conditions with US bank IT employees who are in the process of being laid off.

    Advice to Management

    Stop for a second, and ask yourselves: Why are we struggling to keep a tight lid on this project? Why is 95% of this contract an absolute nightmare, in which there is demand for overtime, and why everyone is complaining that there jobs are being made to be 10x harder then it needs to be? Stop micro managing, listen to your techs, and realize that the bottom line are the technicians who are actually out in the field, and dealing with end user's on this project daily. Just sitting there and developing more broken processes are not the answer. Listen, and listen well, or lose this contract.


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