Computer Aid Jobs in Newark, DE

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25 days ago

Technical Support

Computer Aid, Inc. Newark, DE

CAI has a full time Desktop Support/Server Admin position locatedat our office in Newark, DE.The candidate must be able to fixPC problems (hardware… ClickCast

30+ days ago

Service Desk Analyst - Portuguese

Computer Aid, Inc. Newark, DE

Professional Skills: Strong customer service skills, attention to detail and strong oral and written communication skills are preferred as daily… Computer Aid, Inc.

Computer Aid Reviews

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Computer Aid President Tony Salvaggio
Tony Salvaggio
52 Ratings
  • Help Desk I

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    Former Employee - Help Desk Analyst in Newark, DE
    Former Employee - Help Desk Analyst in Newark, DE
    Positive Outlook
    No opinion of CEO

    I worked at Computer Aid full-time (More than 3 years)


    Flexible Management Somewhat flexible schedule Great office environment Great Knowledge Base System "OK" pay for young grads/students


    Very poor transition from "student associate" to full time "help desk associate". My responsibilities were double what my co-workers were as a student so I expected a decent pay bump when coming on permanently. Over worked, too many accounts to manage(10+), get IM'd when the quene gets back up. After hours support is ridiculous especially weekends you're left by yourself to manage every account that you probably have maybe 2 hours a week of experience/training on. Poor Escalation procedures, often left having to call an on-call tech for after hours who doesn't really care about the urgency of the request. Overall, if you are looking for just an "IT Job" this is it, probably won't advance. I used the 3.5 years of experience to get a IT Job with University of Pittsburgh. Thankful for the experience but it could of been better.

    Advice to Management

    Tim and Kelly are awesome! Dave is a great guy too, one of the best GMs I've worked with. I know you can't control how the clients want things done, but it's not fair to the employee to be stuck with some of the practices that the client requests or how the account is setup. Also get a few people per account who specialize on strictly those accounts, rather than spread one employee thin on 8-10 accounts, it can be mind numbing remembering over 30+ passwords and managing 10+ email accounts. I had a great experience but I didn't feel like anyone was really passionate about what they were doing espicially the HDs whom are the backbone to the company. -Respectfully UD Alumni '13

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