Convergys Jobs in Chattanooga, TN

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30+ days ago

Office/Administrative

Work At Home Chattanooga, TN

To be considered for this position, PLEASE LISTEN TO 760-569-1331 FOR FULL DETAILS FIRST, THEN you may call Amanda at 770-369-1148 to be interviewed… Getit.me


30+ days ago

Part Time Cust Serv & Problem Res Rep II

Convergys Chattanooga, TN

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Listen attentively to customer needs and… Convergys


30+ days ago

Cust Serv & Problem Res Rep II

Convergys Chattanooga, TN

Recently named a Patriotic Employer b the ESRG for the ability to work with Military… Convergys


Convergys Reviews

2.8
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
535 Ratings
  • Not for Everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Chattanooga, TN
    Current Employee - Customer Service Agent in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook

    I have been working at Convergys full-time (More than a year)

    Pros

    Above minimum wage pay + bonus. Will hire anyone so if you need a temp. job while finding something better this would be a place to apply.

    Cons

    Management needs to be completely wiped out and start over. The process for picking coaches, TLs, Supervisors etc needs to be rethought. Agents need to be treated better, given more training, and not subject to abuse by those they are to look to for help. This company has lived up to every nasty rumor that has ever been spread about it. There's a reason they are always hiring.

    Advice to Management

    Stop promoting from transition. If a person has never actually done the job how are they ever going to teach someone to do the job. From coaches to OMs and site managers needs to be replaced and start over with those that want to make this company better.


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