Convergys Jobs & Careers in Indianapolis, IN

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30+ days ago

Work From Home - Customer Service Representative - With Benefits

Convergys Indianapolis, IN

Exactly what do we do? We provide excellent customer service on behalf of our clients. When you call the customer service department for your cell… CareerBuilder


30+ days ago

Work At Home - Customer Service Representative - With Benefits

Convergys Indianapolis, IN

Exactly what do we do? We provide excellent customer service on behalf of our clients. When you call the customer service department for your cell… CareerBuilder


Convergys Reviews

1,334 Reviews
2.9
1,334 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
287 Ratings
  1. 1 person found this helpful  

    Upper Management at its worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Representative II  in  Ogden, UT
    Former Employee - Sales and Service Representative II in Ogden, UT

    I worked at Convergys full-time for less than a year

    Pros

    Great customers to talk to.
    No script.
    Very friendly co workers and Trainers.

    Cons

    Old Building.
    Mandatory Overtime.
    No flexible Schedule.
    Cant use PTO whenever you'd like.
    Health insurance too expensive ... anywhere from $85-260 PER CHECK for 1 single person
    Power hungry team leaders
    Abuse of point system... Although we were allowed to use up to 12 attendance points, I had a couple of Team leads that would purposely place a point for no reason, they would never get it fixed or ask you to talk to an OM in which they may or may not do so.
    Complicated phone system.

    Advice to ManagementAdvice

    Purge all of your current team leaders that are power hungry and don't know what they're doing and hire new ones that are willing to help out their agents!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO